NetworkSecurity Operations Center Supervisor

Are you ready to join a team dedicated to national security where your expertise directly contributes to safeguarding the United States nuclear weapons stockpile As a critical member of our Network Operations Center (NOC) and Security Operations Center (SOC) you will be at the forefront of identifying investigating and resolving complex technical issues while minimizing business impact. We are a high-performing analytical operational group that thrives on solving challenging problems in a dynamic high-pressure 24x7x365 environment with stringent uptime requirements. We foster a culture of continuous improvement mentorship and professional growth.

We are seeking a highly motivated and technically proficientNOC/SOC Supervisor to collaborate with the Senior Manager in cultivating a positive supportive team atmosphere and developing the skills of our dedicated personnel.

This role demands a strong technical background a natural leadership ability and the capacity to act as a primary point for technical escalations. This role requires 100% on-site presence at the Pantex Plant near Amarillo Texas. The work schedule includes afternoon and night shifts. Participating in an on-call rotation is required to ensure continuous 24x7 operational coverage.

Key Responsibilities:

As aSupervisor in the NOC/SOC you will be instrumental in:

Strategic Leadership & Team Development:

• Partner with the Senior Manager to foster a positive supportive and growth-oriented environment for the NOC/SOC team
• Lead mentor and motivate a diverse team of technical professionals in a dynamic rapidly evolving cross-functional environment focused on defending against network disruptions and cybersecurity threats
• Provide both strategic direction and hands-on technical guidance empowering team members to develop their skills and advance their careers
• Plan and optimize work distribution among employees ensuring appropriate staffing coverage and alignment of responsibilities across all shifts
• Establish clear performance goals conduct regular evaluations and provide constructive feedback and coaching to drive continuous improvement

Operational Excellence & Incident Management:

• Assess critical situations determine tactical steps and lead the team in implementing strategic resolution plans
• Act as a primary point of contact for technical escalations providing expert guidance and facilitating rapid resolution
• Lead the tactical response to complex high-severity incidents across software hardware IT and cybersecurity domains acting as Incident Commander when necessary.
• Develop and implement efficient processes and tools to enhance infrastructure monitoring and create comprehensive playbooks for swift incident resolution.
• Ensure continuous monitoring of network applications and services availability across the enterprise in a 24x7x365 environment.

Collaboration & Communication:

• Deliver clear communications on active incidents and present comprehensive analyses of important outcomes trends and strategic insights to leadership
• Positively engage with peers other departments internal/external customers and vendors to proactively identify and resolve operational issues
• Serve as a liaison with senior-level directors key stakeholders management analysts programmers and other IT/Cybersecurity professionals to identify and execute collaborative solutions

• Bachelors Degree and minimum 5 years of relevant experience.
• OR applicants without a bachelors degree may be considered based on a combination of at least 13 years of completed education and/or relevant experience.

• Not applicable

• Degree in a relevant Engineering Science or Information Technology discipline.
• Proven experience acting as a technical lead or point of escalation for complex issues in high stress environments.
• Demonstrated technical understanding of a broad spectrum of Information Technologies.
• Commitment to continuous improvement: Proactively identify opportunities to improve processes using data to streamline workflows and enhance service delivery
• Deep technical understanding: Possess a strong comprehensive understanding of how complex systems work together. This includes enterprise IT infrastructure cloud services network operations and security operations
• Infrastructure systems expertise: Demonstrate in-depth knowledge of IT infrastructure systems. This encompasses Transmission Control Protocol/Internet Protocol (TCP/IP) networking server environments (Windows and Linux) server hardware (such as Cisco UCS and HP Blade systems) monitoring tools (like SolarWinds SCOM and PRTG) intrusion detection and prevention systems (IDS/IPS) data center management and storage hardware
• Security best practices: Understand core security principles common practices and key technologies relevant to a Security Operations Center environment
• Incident management proficiency: Exhibit proven ability to effectively manage critical incidents including establishing leadership during events organizing response efforts and making sound quick decisions in high stress situations
• IT Service Management frameworks: Understand how to apply IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks to manage and improve all aspects of IT service delivery.
• Analytical & problem-solving skills: Possess exceptional ability to break down complex technical problems identify root causes and implement effective solutions
• Composure under pressure: Maintain a calm and decisive approach in fast paced high stress situations