Network Wiring Technician

About Beacon Systems Inc

Beacon Systems Inc delivers Program Management Science Engineering and Technology Solutions to Federal Commercial State and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies NASA Voice of America FDA and State Agencies such as State of FL RI MS ND VA and WV extends our delivery of solutions worldwide.

Position: Telecom Wiring Technician

Location: Onsite - Warwick RI

Duration: 5 Months

Required Skills & Competencies

• Must possess 1 3 years telecom wiring experience
• Strong customer-service mindset with clear verbal communication skills.
• Basic understanding of telecommunications concepts (call routing voicemail softphone setup PBX basics).
• Ability to follow scripts troubleshooting guides and procedural checklists.
• Comfort working with ticketing platforms (ServiceNow Zendesk or similar).
• Ability to stay calm patient and professional under pressure.
• Skilled at multitasking in a high-volume call-center environment.

Preferred Experience

• Prior call-center or helpdesk support experience (13 years).
• Familiarity with Microsoft Teams Phone Avaya Cisco or other enterprise voice systems.