Network Technician

Job Title: Network Technician
Location: Denver CO Hybrid W2 ( Local candidates only)
Duration: 10 months (MST)
Job Description:
Seeking an entry-level Network Technician / VoIP Engineer to provide technical support for voice video data and wireless network infrastructure. The role will support network operations maintenance equipment installation troubleshooting and project activities across multiple locations.

The contractor shall perform the following duties and responsibilities:

1. Review and validate incoming ServiceNow tickets obtaining missing or required information as necessary.
2. Assign tickets to appropriate technical staff.
3. Maintain and verify accurate system records.
4. Manage Cisco WebEx configurations via Kurmi including password resets voicemail resets and name changes.
5. Perform onsite telecommunications installations within a 50-mile radius of 1575 Sherman.
6. Install and configure voice jumpers.
7. Troubleshoot analog line issues and copper cabling infrastructure.
8. Assist technical staff with day-to-day telephony tasks such as phone relocation and installation.
9. Inventory phones and network switches documenting details in a spreadsheet for decommissioning or surplus processes.

The project will follow the OIT Support Model as defined below:

Qualifications:

• Degree in Computer Science Information Systems or a related field.
• Certified network professional accreditation.
• Strong diagnostic and problem-solving skills.

Duties and Responsibilities:

• Install network hardware components and cables.
• Configure network software.
• Identify and eliminate bottlenecks to ensure long-term network efficiency.
• Troubleshoot and resolve network issues.
• Ensure the network operates securely