Network Support Associate

Dover Corporation

Job Location:

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Requisition ID: 67918

Department: Sales & Marketing (DEPTSALMRKT)

At Dover Fueling Solutions (DFS) we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do but what really fuels us is our people. Theyre the heart of our company. As an employee our promise to you is that youll work on new and innovative products and solutions be mentored by managers and teammates who are collaborative caring and act with integrity and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects both locally and globally will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations made up of some of the most trusted leading-edge brands in the industry. As part of Dover Corporation and with our talented innovative outstanding people we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment including clean energy solutions systems and payment automatic tank gauging and wet stock-management solutions DFS comprises the product brands of Wayne Fueling Systems OPW Fuel Management Systems ClearView Tokheim ProGauge Fairbanks LIQAL AvaLAN and Bulloch Technologies. Headquartered in Austin TX DFS has a significant technology development and manufacturing presence worldwide including facilities in Brazil China India Italy Poland the Netherlands the United Kingdom and the United States.

Position Summary

This role is a customer-facing position that supports the companys mission by delivering the highest level of customer service and support byengagingwith customers primarily throughtickets and Specialized Technician also serves as the first escalation point and supports customers through supplementary platforms vision for success

Suit up and show up every day with a great attitude.

Providefanaticalcustomer service to our clients.

Deliver the best solution tocustomersevery time.

Document everything and do it with tremendous detail.

Be an invaluable member of your team.

Be a voracious learner anddemonstrategrowth.

Responsibilities

Provide technical support to customers and end users.

Continuouslydemonstratesa truly empathetic concern for our customers issue

Working knowledge of PC software such as Microsoft Word Excel Office

Provide problem resolution; create service request with proper coding

Utilize basic networking knowledge of IT systems including client LAN/WAN environments private/public IP address space DHCP DNS TCPIP Fundamentals to provide this support

Flexibility to adapt tonew technologiesand processes.

Aptitude to evaluate and become proficient in new (or new to you) technologies processes skills

Trackmonitorand maintain requests incidents and escalations in the ticketing system

Analyze recurrent issues and recommend fixes or report to developers for further investigation

Be willing to learnadditionalproducts to troubleshoot Hydraulic Dispenser Payment and Forecourt controller applications.

Qualifications

Technical Electronic or Computer-relatedAssociates Degreeor Certificate preferred

2 yearsTechnicalsupport call center customer support experience desired if no degree or certificate

Ability to multi-task (read type talk simultaneously and work with multiple systems. Oracle Telephony etc.)

Takes ownership of all tasks and commits tohigh qualityresults

A track recordof self-improvement and continuous learning

Strong keyboarding skills (typing 40 wpm)

ProblemSolving skills.

Ability tocomprehend analyze and present data effectively

Ability to work various shifts including weekends and holidays

Satisfactory Attendancerequired

Ability to sit for extended periods of time

Ability to workin excess of8 hours per day

Ability to seamlessly adapt to changes quickly

Exceptional telephonyutilization communication skills active listening and customer-care

A demonstrated logical approach to troubleshooting

Consistentlymaintaina superior level of professionalism

Understanding and usage of various support tools such as telephony ticketing platforms and knowledge bases

Technical trouble shooting experience

Remote trouble shooting experience

Physical Requirements:

Normal Office
Heavy work (lift 30-50 lbs.)
Light work (lift 10 lbs.)
Very heavy work (lift over 50 lbs.)
Medium work (lift 11-30 lbs.)
Other physical requirements (note):

The employeefrequentlyis required tosit for extended periods of time and use hands tooperatecomputer keyboardtelephoneand basic office equipment

While performing the duties of this job the employeeis regularly required totalk and hear

Mental Requirements: (as presently performed to accomplishessential functions)

Reading Writing Calculating
Social Interaction Skills
Reasoning/Analysis
Works with Minimal Supervision

LanguageRequirements:

Ability to effectively speak read and write English

Work Arrangement : Hybrid

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical dental and vision insurance; wellness programs; health savings account health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident hospital indemnity and critical illness insurance; adoption surrogacy and fertility benefits and assistance; commuter benefits; parental military jury duty and bereavement leaves of absence; paid time off 13 paid holidays/floating holidays per calendar year paid vacation days and paid sick leave; including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race colour religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know. Likewise if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contactfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

This position may be located in:Americas : United States : Texas : Austin

Job Function : None

Required Experience:

Job Requisition ID: 67918Department: Sales & Marketing (DEPTSALMRKT)At Dover Fueling Solutions (DFS) we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do but what really fuels us is our people. Theyre the heart of our comp...