Network Operations Center (NOC) Analyst – Remote Day Shift

Network Operations Center (NOC) Analyst Remote Day Shift

Overview

As a VNOC Technician you will serve as a front-line resource responsible for monitoring network activity responding to alerts managing tickets and communicating with customers internal teams and third parties.

This role is focused on monitoring incident triage ticket management and communication with clear escalation paths to Network Engineering and vendor support teams.

This position operates on a rotating shift-based 2-week schedule with alternating workdays and days off including weekend and holiday coverage. Employees work every other weekend as part of the rotation.

Responsibilities:

• Communicate clearly and professionally with customers engineers vendors and internal stakeholders
• Monitor broadband service provider networks using network monitoring systems and respond to alarms alerts and outages.
• Create update and manage tickets while documenting troubleshooting steps customer communication and resolution details Implement network changes and upgrades.
• Perform initial triage and basic troubleshooting of network issues related to routing switching access and service availability.
• Escalate issues to internal teams or vendors following established procedures.
• Work rotating shifts including nights weekends and holidays.
• Track incidents through resolution and ensure proper ticket closure and documentation.
• Support customer notifications and outage communications.
• Follow established procedures runbooks and escalation workflows.
• Assist during scheduled maintenance by monitoring performance and validating system status.
• Maintain accurate records of incidents activity and customer interactions.
• Participate in shift handoffs with team members to provide awareness of ongoing tickets.
• Deliver operational accountability by ensuring all alarms incidents and reported issues are promptly investigated communicated and resolved according to established processes.

Qualifications & Requirements:

• Excellent written and verbal communication skills
• Basic understanding of networking fundamentals (TCP/IP routing switching VLANs DNS DHCP)
• Experience or familiarity with network monitoring tools and ticketing systems
• Strong troubleshooting and analytical thinking skills
• Excellent communication skills both written and verbal.
• Ability to work under pressure and meet deadlines.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong attention to detail and commitment to accurate documentation
• Ability to follow structured processes and escalation procedures
• Customer-focused mindset with professionalism under pressure
• Ability to work independently and as part of a team
• Willingness to work shift-based schedules including nights weekends and holidays
• Must be authorized to work in the United States

Preferred Qualifications

• Experience in a NOC help desk ISP or managed services environment

• Experience supporting broadband or telecommunications networks

• Experience with ScienceLogic SL1 is a plus

• Experience with HaloPSA ticketing/service management platform is a plus

Certifications (Preferred):

• CompTIA Network Cisco CCST Juniper JNCIA or equivalent is preferred

Compensation and Benefits

Vantage Point Solutions offers a competitive salary and benefits package including medical dental vision life and disability insurance and a 401(k) plan. Compensation is based on experience skills certifications and shift requirements.

Why Join Us

At Vantage Point Solutions you will:

• Gain hands-on experience supporting real-world broadband networks

• Work alongside a collaborative and experienced team

• Build a strong foundation for growth into Network Engineering or advanced operations roles

• Contribute to delivering reliable connectivity to communities across the country

About Vantage Point Solutions

Founded in 2002 Vantage Point Solutions is a customer-focused engineering and consulting firm helping clients solve complex infrastructure challenges across broadband power and financial sectors.

We are committed to delivering exceptional service while fostering a culture of collaboration accountability and professional growth.

Equal Opportunity Employer

Vantage Point Solutions is an equal opportunity employer. We consider all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin veteran status disability or other protected characteristics.