Network Engineer, Infrastructure Services

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world Join Apples Information Systems and Technology (ISu0026T) 0026T is the engine behind everything Apple does for customers and for the people who build for them. Its Apples central nervous system. Supporting 2.5 billion active Apple devices processing billions of secure transactions and keeping the technology that defines modern life running flawlessly ISu0026T makes the impossible feel you love building solutions to handle global complexity and immense scale Imagine what you could do Services is part of ISu0026T and the foundation of Apples global network operations managing data center equipment and systems to deliver compute storage and networking services for teams across Apple including its internal developer community. From individual facilities to a worldwide network Infrastructure Services ensures the technology underneath everything works without question.

In this fast paced role you will provide front line support for Apples MPLS backbone network; its extensive DC Edge and Internet connectivity; and its underlying metro and long-haul optical transport networks to address a wide variety of business challenges. You will be comfortable in a dynamic environment with the ability to multi-task and provide operational support to various operational teams and implementation groups within Apple to resolve critical network related position requires a collaborative teammate with excellent written and verbal communication skills who will enjoy working with others around the globe to maintain the networking infrastructure. Your responsibilities will include working on tickets and break fixes taking escalations from and mentoring junior team members developing network automation playbooks maintaining and upgrading existing networks to current standards coordinating peering expansions and contributing to technical and procedural this role you will obsess over minute details and drive operational excellence in every aspect of your work to deliver the best possible customer addition to the required technical networking skills this position will also draw on strong interpersonal skills and an individual who enjoys the dynamic nature of Apples environment. If you enjoy close collaboration open and active discussion and following through on the details we think youll love being part of our team!n

Provide front-line support for Apples MPLS backbone network DC Edge and Internet connectivity as well as metro and long-haul optical transport networks to resolve critical network-related on tickets and break fixes take escalations mentor junior team members and develop network automation playbooks to enhance operational and upgrade existing networks to current standards coordinate peering expansions and contribute to technical and procedural with global teams to maintain networking infrastructure ensuring operational excellence and delivering the best possible customer strong interpersonal skills to engage in open and active discussions and follow through on details to support various operational teams and implementation groups within Apple.n

A minimum of 3 years of network operations experience in a large scale enterprise or service provider environmentnExperience evaluating and managing outages to business critical infrastructurenAbility to maintain composure and customer-service focus in stressful and ambiguous situationsnSelf-starter self-motivated self-directed self-sufficientnWorking knowledge of TCP/IP BGP and various IGP protocolsnProficiency in macOS Linux and/or other variations of UNIX operating systemsnExperience working in large scale network environments with ITIL Incident Problem and Change Management processes

Bachelor of Science in Computer Science or equivalent experiencenCisco CCNA Juniper JNCIA/JNCIP or equivalent experiencenFlexibility to work early morning or late night shift patterns requirednHands-on experience with Cisco Arista Juniper and/or Nokia carrier-grade routers and their respective network operating systems is preferrednUnderstanding of peering and/or transit networks is a bonusnExperience with configuration management and automation technologies such as Ansible Python Go etc is advantageous.