Network Analyst

Network Analyst

Location: Newark NJ (Hybrid)

Position Type: Contract

In Person Interview

Description:

The Level 3 NOC Analyst is responsible for monitoring maintaining and troubleshooting the health of the organizations network infrastructure and systems.

Complete Description:

• The Level 3 NOC Analyst is responsible for monitoring maintaining and troubleshooting the health of the organizations network infrastructure and systems.
• This role involves providing advanced technical support ability to resolve network issues. The Level 3 NOC Analyst will act as an escalation point for Level 1 and Level 2 analysts provide mentorship collaboration. Ability to isolate availability and performance issues leading towards site outages as they occur.
• Reports To NOC Shift Supervisor
• Monitoring the network devices and infrastructure. Respond to alerts and incidents performing diagnostics. Escalate issues as needed to Level 3 support or other support teams as needed. Create Log Track incident tickets ensuring accurate documentation and timely response.
• Utilize network monitoring tools proactively monitoring network health device availability.
• Ability to troubleshoot routers and switches conduit to the network engineering team
• Keen awareness to NOCs Standard Operating Procedures (SOP)and Runbooks
• Clear understanding of NJTs network topology to quickly isolate problems minimizing MTTR.
• Lead Analyst in charge to identify isolate and restoration of services to remote locations.
• Senior team member work collaboratively and gatekeeper to network engineering group.
• Participate in ongoing training professional development and remain current with technologies.
• Must have flexibility to work alternate shifts when required nights weekends and holidays.
• Responsibilities as outlined by the NOC Shift Supervisor in charge.
• Knowledge of ITIL processes best practices and workflow.
• 3 to 5 years advanced experience in network operations technology and support
• Experience with SolarWinds system or similar NMS systems toolsets (Power User). Required
• Clear understanding (TCP/IP TELNET SSH TRACEROUTE DNSDHCP VLANS Routing and Switching)
• Certifications such as CompTIA Network or equivalent a plus

Required Skills:

• Knowledge of ITIL processes best practices and workflow Required 3 Years
• Advanced experience in network operations technology and support Required 3 Years
• SolarWinds system or similar NMS systems toolsets (Power User). Required 3 Years
• TCP/IP TELNET SSH TRACEROUTE DNS DHCP VLANS Routing and Switching Required 3 Years

Required Skills:

ITIL processesSolarWinds systemNMS systems toolsets (Power User)TCP/IP TELNET SSH TRACEROUTE DNS DHCP VLANS Routing and Switchingnetwork operations technology and support