Network Administrator (Network + Desktop Support)

Network Administrator (Network Desktop Support) Dallas TX

Type: Full-time (W2)

Location: Remote Texas preferred

Overview

We are seeking a Network Administrator with strong hands-on experience in network administration combined with desktop support / end-user support. This role will be responsible for maintaining and improving the organizations network and core infrastructure while also providing high-quality technical support to internal users. The ideal candidate is comfortable troubleshooting across the stackfrom WAN/VPN and cloud networking (including Cato Cloud) to virtualization (VMware) and endpoint issues.

Responsibilities

Network & Infrastructure

• Administer monitor and troubleshoot LAN/WAN routing switching VPN DNS/DHCP and Wi-Fi environments.
  
• Support and manage Cato Cloud (e.g. connectivity policies security controls troubleshooting user/site onboarding).
  
• Maintain network security best practices (patching access control segmentation and incident response support).
  
• Partner with internal teams and vendors/ISPs to resolve connectivity and performance issues.
  
• Document network topology configurations standards and runbooks.
  

Virtualization & Systems

• Support VMware environments (e.g. ESXi/vCenter operations VM provisioning performance monitoring backups coordination).
  
• Assist with general infrastructure tasks (servers storage backups endpoint management as applicable).
  
• Participate in maintenance windows upgrades and continuous improvement initiatives.
  

Desktop / End-User Support

• Provide Tier 2/3 desktop support for Windows/macOS endpoints and common productivity tools.
  
• Troubleshoot hardware/software issues user access printers and conferencing/meeting-room tech as needed.
  
• Manage onboarding/offboarding technical tasks (accounts devices access security baselines).
  
• Maintain strong customer service clear communication and timely ticket updates.