National Program Manager, Renewals

Who We Are

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 110000 single family rental homes under management. We are a team of more than 1700 associates who come from all walks of life. We call different communities home but our shared values bind us together. Invitation Homes is a place where possibility lives.

What Youll Do

• Drive program success by ensuring alignment with organizational objectives optimizing processes and providing clear data driven reporting on milestones risks and outcomes
• Develop refine and standardize program processes and procedures in alignment with operational goals and best practices
• Analyze program data and business processes to improve efficiency effectiveness and cost control
• Utilize task and workflow management tools to ensure timely execution of deliverables
• Contributes to the development maintenance and improvement of content within the organizations knowledge management system (KMS)
• Manage daily operations of the team and ensure overall success through effective leadership and accountability
• Train and support field teams in program execution escalating issues as needed to ensure compliance and adoption
• Engage senior leadership to align program priorities with organizational strategy and provide regular updates on progress risks and results
• Provide support throughout a project lifecycle by maintaining accurate documentation tracking progress managing action items and facilitating clear communication among stakeholders to ensure alignment and timely execution
• Meet regularly with individual market leaders to identify market specific needs opportunities and constraints fostering open and transparent dialogue
• Collaborate with third party vendors and external partners to maximize program impact and performance
• Review and approve invoices for accuracy proper coding and policy compliance resolving discrepancies as needed
• Travel to local markets and vendor offices as required to support program execution and relationship management
• Perform additional duties and special projects as assigned

Who Were Looking For

• High school diploma or equivalent required
• Bachelors degree in Management Business Administration or a related field preferred
• Strong professional experience in leasing property management and or real estate
• Proficiency with customer relationship and service platforms such as Salesforce ServiceNow and Zendesk Guide preferred
• Highly proficient in Microsoft Office applications including Excel and Outlook
• Analytical results oriented mindset with strong problem-solving skills
• Excellent time management and organizational abilities with attention to detail
• Proven ability to collaborate effectively and work well with cross functional teams
• Comfortable operating in a fast paced self-directed and entrepreneurial environment
• Exceptional verbal and written communication skills
• Demonstrated honesty integrity and a strong work ethic

Required Licenses or Certifications

None

Skills/Specialized Knowledge

• Extensive proficiency in Microsoft Office Suite including Microsoft Outlook PowerPoint and Excel
• Exceptional communication skills with the ability to engage effectively across a diverse workforce
• Strong organizational and time management capabilities with proven ability to prioritize and meet deadlines
• Skilled in identifying analyzing and resolving complex issues
• Demonstrates composure and professionalism under pressure
• Quick learner with the ability to adapt and navigate technological applications efficiently

Other Requirements

• Comprehension of federal fair housing laws and any applicable local housing provisions
• Must maintain professional appearance
• Must be proactive self-directed and self-motivated
• Works on a regular and consistent basis; overtime may be required occasionally

Physical and Mental Demands

This position will involve long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally up to and including 20 pounds in addition to reaching stooping standing and walking. This position requires the ability to talk hear compare compute compile copy analyze coordinate synthesize negotiate and communicate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

The standard office environment may be busy and noisy at times.

To attract and retain top talent were pleased to offer competitive compensation and benefits including:

• Annual bonus program

• Health dental vision and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual sick time standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other factor protected by applicable federal state or local law. If you have a disability or special need that requires accommodation please contact us at .

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.