National Field Training Manager, Patient Access

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer heart disease inflammatory conditions rare diseases and obesity and obesity-related conditions. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

The Patient Access Training Manager is responsible for supporting the Patient Access training function within the RDBU Commercial Training and Development function. This position is responsible for delivering comprehensive training to the patient access personnel and identifying training needs/gaps of the team. The Senior Manager will work closely with internal stakeholders to collaborate on various projects with several cross-functional teams including marketing medical affairs market access sales training site of care analytics compliance and other internal home office colleagues.

Lets do this. Lets change the world.

• Supports Patient Access training needs for 6 RDBU brands five discreet roles 11 unique teams with 300 learners across the Patient Access function
• Acts as lead facilitator for multi-day training applying adult learning methodologies varying training delivery methods to ensure continued engagement and efficiency
• Identifies training and development needs for Patient Access through stakeholder meetings virtual and live forums to propose innovative ideas for new-hire continuous and advanced training
• Partners with subject matter experts to create highly engaged learning on complex topics that are tailored to the needs of diverse audiences
• Assists in creating and delivering instructor led training programs supporting core account management access and reimbursement product disease state patient access skills and regulatory/compliance
• Facilitates interactive technical and product training for Patient Services and Site of Care staff
• In addition to training delivery works on a broad range of projects and initiatives working cross-functionally to support business improvements and content updates to ensure accuracy
• Maintains updates and improves training content applying instructional design techniques and standard methodologies

We are all different yet we all use our unique contributions to serve patients.

Basic Qualifications:

Masters degree and 2 years of working in the pharmaceutical industry account management patient access and/or experience in training (headquarter or field-based)

Bachelors Degree and 4 years of working in the pharmaceutical industry account management patient access and/or experience in training (headquarter or field-based)

Associates Degree and 8 years of working in the pharmaceutical industry account management patient access and/or experience in training (headquarter or field-based)

High school diploma / GED and 10 years of working in the pharmaceutical industry account management patient access and/or experience in training (headquarter or field-based)

Preferred Qualifications:

• Flexible and agile with the ability to work in a fast-paced environment with multiple demands with a high level of initiative and independence required
• Ability and willingness to travel to meetings etc. including some overnight and weekend commitments (>25%) required
• Experience in content development and instructional design a plus
• Experience working with learning management systems (LMS) preferred
• Highly organized with excellent project management skills
• Proficient in Microsoft Office
• Professional proactive demeanor
• Strong interpersonal skills
• Excellent written and verbal communication skills

As we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture well support your journey every step of the way.

In addition to the base salary Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together we compete in the fight against serious disease.

Amgen application deadline is 10/31 for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range