NASA Transport Operations Manager

The NASA Transport Operations Manager owns day-to-day execution across the Americas transportation operation. The position leads the ATL shift structure and DFW operational leadership ensuring consistent coverage disciplined execution effective escalation management and achievement of customer service commitments across all shifts and locations.

Major Duties and Responsibilities

• Lead daily transportation operations across ATL DFW and other assigned Americas locations.
• Direct and develop the ATL first- second- third-shift and weekend supervisors the DFW Transport Operations Supervisor and designated team leads.
• Establish clear shift handovers coverage plans workload allocation and escalation paths across the 24/7 operating model.
• Monitor service levels on-time-in-full performance failure reason coding operational quality backlog productivity and staffing.
• Ensure supervisors complete daily management routines coaching training attendance management and performance follow-up.
• Act as the primary operational escalation point and lead service recovery containment root-cause analysis and corrective-action execution.
• Coordinate with warehouses contract manufacturers suppliers and carriers to resolve operational issues and maintain flow.
• Implement standard operating procedures controls safety and security requirements consistently across locations and shifts.
• Partner with the Enablement & Process Excellence Manager to test and adopt dashboards productivity tools automation and process improvements.
• Support implementation and operational readiness for new sites carriers lanes and programmes.
• Prepare regular operational performance updates and provide accurate risks actions and resource requirements to the Senior Manager.
• Promote a culture of accountability customer service cross-shift collaboration and continuous improvement.
• Travel to customer supplier warehouse and operational locations as required.

Qualifications :

Qualifications Experience and Education Requirements

• Minimum 5 years of transportation or logistics experience and 5 years of supervisory or management experience.
• Demonstrated experience leading multi-shift high-volume or multi-location operations.
• Operational knowledge of air road ocean and parcel transportation.
• Working knowledge of dispatch track and trace TMS WMS and YMS systems.
• Strong skills in workforce planning prioritisation escalation management root-cause analysis and performance management.
• Ability to host operational meetings communicate with customer stakeholders and drive change through front-line leaders.
• Strong time-management decision-making and communication skills.
• Self-starter with a highly motivated results-driven attitude.
• Availability for domestic travel and occasional international travel.

Additional Information :

Key Measures of Success

• Daily SLA KPI and on-time-in-full achievement.
• Operational quality backlog control and correct failure coding.
• Effective shift coverage handovers and escalation response.
• Team productivity training completion engagement and retention.
• Timely closure of root causes and corrective actions.
• Successful operational adoption of new processes tools and programmes.

Key Working Relationships

• Senior Manager NASA Transport Operations & Strategy.
• ATL shift supervisors DFW supervisor team leads and operations teams.
• Customer transportation and onsite stakeholders.
• Warehouses carriers suppliers and contract manufacturers.
• Global Transport Enablement & Process Excellence ESC Freight Pay and BPA teams.

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time