Mx Onboarding & Activation Specialist

We are seeking a dynamic professional to oversee the end-to-end activation process for our $12 Meal Box program at DoorDash. This role is perfect for those who thrive in a hands-on technical environment and have a passion for the restaurant and food & beverage industry. You will play a crucial role in ensuring our merchant partners are fully operational with live menus on DoorDash.

• Review and validate merchant menu items against SKU/menu approval criteria.
• Coordinate and troubleshoot photoshoots addressing any quality issues or vendor escalations.
• Upload menu items and photos into DIME and various POS systems.
• Lead merchant onboarding calls to confirm activation steps and expectations.
• Manage follow-up with unresponsive merchants through structured outreach.
• Maintain accuracy in sales trackers and escalate POS-specific technical issues as needed.
• Conduct quality assurance once merchants are live and notify stakeholders of activation status.

• Experience in the restaurant or food & beverage industry.
• Hands-on experience with restaurant/retail POS systems such as Toast Square or Clover.
• Experience in merchant/customer-facing onboarding activation or implementation support.
• Strong phone and email outreach skills.
• Detail-oriented with data entry and tracker management skills.
• Comfortable with Slack-based ticket/escalation-driven workflows.

• Prior exposure to DoorDash Merchant Portal DIME or Snappr.
• Bachelors degree.

If youre ready to take on this exciting opportunity and make a significant impact apply now and join our team in Los Angeles!

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