Mutual Funds Specialist 5

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things learn new skills and discover what you excel atall from Day One.

Job Description

Your journey starts now.

Global Fund Services is seeking a Mutual Funds Specialist to join our Contact Center this role youll support shareholders institutional clients and broker/dealers by providing accurate information processing mutual fund transactions and delivering an exceptional client experience.

This position is ideal for individuals who have a background in the investment industryor education in financial marketsand who enjoy helping investors understand their accounts and the products they hold.

What Youll Do

• Process a wide range of mutual fund transactions including new account setups purchases redemptions exchanges and account maintenancewhile meeting accuracy and productivity standards.
• Respond to inbound calls from shareholders institutional clients and broker/dealers providing clear guidance on account activity and mutual fundrelated questions.
• Analyze and correct transactions including trade cancellations account updates and pricingrelated adjustments.
• Support conversion and liquidation activities ensuring data accuracy throughout each process.
• Research and resolve shareholder requests in accordance with SEC STA and internal policy requirements.
• Explain investment concepts to callers including:
  • What mutual funds are and why investors may choose them
  • How mutual fund performance is evaluated
  • Portfolio holdings and how they relate to a funds objectives
  • The differences among IRA types and how they function

Schedule & Location

• Hours: MondayFriday rotating schedule between 8:00 AM and 7:00 PM (CT)
• Location: Milwaukee WI (Lewis Center) Onsite training followed by a minimum of three days per week onsite

What You Bring

Were especially interested in candidates who can combine strong clientservice skills with foundational investment knowledge.

• Associate or bachelors degree in business or a related field or relevant work experience
• Minimum two years of related work experience such as accounting/financial transactions and customer service

Strongly Preferred

• Prior experience in the investment industry or education related to financial markets
• Working knowledge of:
  • Mutual funds and their purpose as an investment vehicle
  • IRA account types and how they differ
  • Mutual fund performance portfolio holdings and fund objectives
• Ability to explain how a funds structure and strategy relate to the shareholders investment
• Functional understanding of the roles of portfolio managers and investment advisors and how to interact professionally with both
• Strong verbal and written communication skills
• Ability to work in a fastpaced dynamic environment
• Solid math and computer skills

This position is not eligible for visa sponsorship.

This role requires working from a U.S. Bank location three (3) or more days per week following the fully onsite training period.

If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical dental vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition certain positions may also be subject to the requirements of FINRA NMLS registration Reg Z Reg G OFAC the NFA the FCPA the Bank Secrecy Act the SAFE Act and/or federal guidelines applicable to an agreement such as those related to ethics safety or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.