MSP Level II Technician

• Certification Reimbursement
• 401(k)
• Company car
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Free uniforms

• Technical Support and Troubleshooting: Provide advanced technical support to clients including installing configuring and maintaining hardware and software.
• Incident Management: Respond to and resolve escalated support tickets promptly ensuring minimal downtime for clients.
• Network Administration: Manage and maintain client networks including routers switches firewalls and wireless access points.
• Security Management: Implement and manage security solutions conduct regular security audits and address potential vulnerabilities.
• Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
• Client Communication: Maintain clear and professional communication with clients providing updates and ensuring client satisfaction.
• Documentation: Create and maintain detailed documentation of client systems configurations and support activities.
• Project Implementation: Assist in the planning and execution of IT projects ensuring they are completed on time and within budget.
• Training and Mentoring: Provide guidance and training to Level 1 Technicians fostering a collaborative team environment.
• Emergency Support: Provide on-call support for critical issues including after-hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.

• Experience & Education: Minimum of 3-5 years in an MSP or similar IT support role; a degree in IT Computer Science or related field is preferred. Relevant certifications (e.g. CompTIA A Network Microsoft Certified Professional) are highly desirable.
• Technical Proficiency: Strong knowledge of Windows and Mac operating systems Microsoft Office 365 Active Directory and virtualization technologies such as VMware and Hyper-V.
• Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA ServiceNow or Zendesk.
• Networking Expertise: In-depth understanding of networking protocols IP addressing DNS DHCP VPNs VLANs and Wi-Fi technologies.
• Security Knowledge: Familiarity with firewalls antivirus solutions and industry best practices for cybersecurity.
• Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.
• Communication & Customer Service: Excellent verbal and written communication skills with a customer-focused approach to delivering high-quality service and building strong client relationships.
• Time Management & Collaboration: Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team.

• Cloud Services: Experience with cloud platforms such as AWS Azure or Google Cloud.
• Monitoring Tools: Knowledge of network and system monitoring tools (e.g. SolarWinds Nanja Auvik etc.).
• Documentation Tools: Proficiency in using documentation tools and platforms (e.g. Hudu Ninja Documentation IT Glue SharePoint).

• Fast-paced and dynamic environment with a focus on delivering high-quality IT support to SMB clients.
• Collaborative and supportive team culture.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.