MRO Assistant

The MRO Assistant plays a critical role in supporting our Medical Review Officer (MRO) team and Foley customers. The ideal candidate will be responsible for promptly obtaining reviewing and processing drug-testing records in accordance with established procedures and applicable government regulations.

This role is essential to ensure test results are reported accurately and on time maintaining the integrity of our drug and alcohol testing programs and delivering exceptional service to our clients.

• Initiate and manage outbound calls to collection sites and laboratories to obtain additional information or required documentation.

• Gather all necessary information to support the timely processing and reporting of drug test results.

• Enter review and verify data across multiple systems with speed and accuracy.

• Process test results promptly and accurately to meet client deadlines and turnaround-time expectations.

• Follow established procedures when reviewing and processing negative and non-negative drug test results.

• Ensure compliance with applicable regulations company policies and standard operating procedures.

• Identify and escalate concerns discrepancies or processing issues to the appropriate parties in a timely manner.

• Communicate clearly and professionally with clients collection sites laboratories and internal teams to resolve issues effectively via phone email and chat.

• Develop and maintain a strong understanding of 49 CFR Part 40 regulations and relevant industry standards.

• Manage inbound calls appropriately to provide knowledgeable professional support to clients and internal teams.

• Protect company client and donor information in accordance with company policies and procedures.

• Ensure all information is handled in compliance with legal regulatory and ethical standards.

• Patient resilient and able to remain calm when assisting frustrated or upset customers.

• Reliable self-directed and interested in building a stable long-term career.

• Organized and detail-oriented with a strong commitment to accuracy and following established processes.

• Confident communicating clearly and professionally both verbally and in writing.

• Able to adjust to changing priorities and manage multiple responsibilities.

• Motivated dependable and proactive in identifying and completing necessary tasks.

• Comfortable working independently while also contributing to a collaborative team environment.

Our MRO team operates during the following hours in the Eastern Time Zone:

• Monday through Friday: 8:30 a.m.5:00 p.m.

• No weekends or holidays.

• Shifts are 8.5 hours and include eight working hours and a 30-minute lunch break.

• High school diploma or equivalent required.

• Previous customer service experience preferred.

• Previous remote-work experience preferred.

• Experience in a professional office or corporate customer service environment is a plus.

• Ability and willingness to follow established procedures and handle sensitive information with care and discretion.

• Strong computer skills including proficiency with Microsoft Office Outlook and Adobe with the ability to learn and efficiently navigate multiple internal systems.

• Building a long-term career where consistency reliability accuracy and service quality are valued.

• Developing in-depth knowledge of regulations processes and systems over time.

• Supporting customers by phone as a core part of your workday.

• Working within clear guidelines documentation requirements and quality standards.

• Balancing independent responsibilities with team collaboration.

Location: This role is primarily remote US-based and operates in EST hours.

This role may be based remotely out of the following states: Arizona Colorado Connecticut Florida Georgia Illinois Indiana Kansas Massachusetts Michigan Missouri Nebraska New Hampshire New Jersey New York North Carolina Pennsylvania Rhode Island South Carolina Tennessee Texas Virginia Wisconsin.

At Foley were reimagining how safety-sensitive industries hire stay compliant and manage risk. Weve evolved into a modern SaaS company with an all-in-one AI-ready platform that helps transportation construction distribution and utility businesses operate faster smarter and safer.

As we continue to grow were looking for curious strategic thinkers who thrive in complexity are motivated by making an impact and want to join a team thats passionate about building great products and supporting customers. Our core values Teammateship Grit and Innovation guide everything we do. Whether were collaborating internally or helping customers we approach every challenge with optimism humor and a shared commitment to success.

Benefits
Foley offers a comprehensive benefits package that includes medical dental and vision coverage a 401(k) with company match paid time off and holidays wellness programs and an employee assistance program.

Equal Employment Opportunity
Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin age disability protected veteran status or any other legally protected characteristic.

Reasonable Accommodations
If you require a reasonable accommodation during the application or interview process please contact us at

Employment Status
Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Privacy Policy: Please see our Applicant Privacy Policy for more information on how Foley processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.

Required Experience:

Junior IC