MP&L Customer Service Representative
Job Location:
Delphos, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Were looking for Visionaries enablers and innovation drivers.
Breaking new ground. Realizing innovative ideas. Helping to shape the future of mobility. At GRAMMER you can make a big difference - for yourself as well. As a global partner to the automotive industry we are successful worldwide with our two divisions Automotive and Commercial Vehicles. Every day we develop and produce systems for passenger car interiors as well as driver and passenger seats for offroad commercial vehicles trucks buses and trains. We shape the way people are mobile today and in the future. Bring your unique talents to the diverse GRAMMER community. More than 14000 employees in 20 countries want to change the world together with you.
- Responsible for entering POs and schedules into SAP monitoring EDI and ensuring accurate information is transmitted from customers needs.
- Analyzes customer releases ensures accurate data transfer to the production planner and material planners. Monitors changes within lead times.
- Analyzes production schedules and missing parts reports reporting any changes that need to be made.
- Assists with decision making with production priorities.
- Checks customer portals and enters information/orders into SAP.
- Monitor orders through the complete order-to-ship process identifying discrepancies delays quality holds material shortages or scheduling conflicts and escalating issues as necessary.
- Create and maintain required shipping and customer documentation including packing lists shipping paperwork commercial documentation labels certifications and other customer-specific requirements as applicable.
- Coordinates shipments with freight forwarders and shipping and warehouse personnel.
- Ensures excellent customer service responding to customer emails within 24 hours.
- Interacts with material planners and production planners to ensure accurate deliveries.
- Interface with customers to manage and reconcile all issues related to shipping and receiving end items.
- Illustrate a dedication to meeting internal and external customer requirements responding to all customer requests promptly and thoroughly.
- Effectively and timely communicates with management on any customer shipment isses that arise.
- Perform inventory cycle counts and assist in inventory discrepancies.
- Other duties assignedby management or duties necessary to maintain smooth operations of the company.
- 3 years of related experience
- Excellent computer skills.
- Excellent organization abilities.
- Excellent communication skills.
- SAP knowledge
- ISO9000 knowledge
- Detailed
- Flexibility
- Excellent prioritizing skills
- Ability to read and interpret documents such as procedure manuals.
- Ability to add subtract divide in all units of to compute rate ratio and percent.
- Ability to solve practical problems.
- Ability to interpret a variety of instructions: verbal written oral diagram or schedule forms.
- Ability to frequently walk the facility to audit and count material.
- Ability to lift up to 10 pounds frequently or move up to 25 pounds and occasionally lift/move up to 50 pounds.
- Good eye/hand coordination.
The well-being of our employees is our top priority. Thats why we offer you:
- Medical Dental and Vision coverage
- Tuition reimbursement programs
- 401(k) match
- Robust EAP services
- Developmental opportunities
- Much more!
Required Experience:
Unclear Seniority
About Company
Die GRAMMER AG ist spezialisiert auf die Entwicklung und Herstellung von Komponenten und Systemen für die Pkw-Innenausstattung sowie von Fahrer- und Passagiersitzen für Offroad-Fahrzeuge, Lkw, Busse und Bahnen.
