Moving Help Phone Agent Full Time (In Office)

U-Haul is looking for an organized friendly and motivated call center representative who can work out of our Phoenix officefull time!A Moving Help Phone Specialist supports customers in a high-volume call center environmentvia phone primarily but also via chat and email if needed.This position entails helping customers book edit reschedule and/or cancel Moving Help services as wellasresolving customer concerns efficiently.To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.This position is an in-person/in-office role which requires working at U-Hauls Midtown Campus corporate office at 2727 N. Central Ave Phoenix AZ.

Customer Support Specialist Responsibilities:

• Maintaining a positive empathetic and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through phone calls chats and emails.

• Acknowledging and resolving customer complaints.

• Processing rebooking andmodifyingorders.

• Keeping records of customer interactions transactions comments and complaints.

• Communicating and coordinating with colleagues andsupervisorsasnecessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

Minimum Qualifications:

• High school diploma or GED

• Ability to remain calm when customers are stressed or upset while expressing sympathyempathyand compassion

• Intermediate keyboarding and computer skills

• Ability to navigate and use multiple computer programs at once

• Active and attentive listening

• Experience working with customer support

Perksofjoining the U-Haul Team!

Compensation:

U-Haul offers full time Moving Help Phone Specialists an hourly base pay of $16.00 when working in the office. Your base pay may increase as you learn andacquireadditionaljob duties and merit increases are given periodically based on performance.

Exclusive U-HaulBenefitsDesigned for Your Success:

Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits events and resources to help team members become the happiest and healthiest they can be.Here are just some of the programs U-Haul has available:

• Full Medical coverage

• New indoor fitness gym

• Onsite medical clinic for you and your family

• Career stability

• Opportunities for advancement

• Valuable on-the-job training

• Prescription plans

• Dental & Vision Plans

• Business and travel insurance

• YouMatterEmployee Assistance Program

• Paid holidays vacation and sick days

• Employee Stock Ownership Plan (ESOP)

• 401(k) Savings Plan

• Life insurance

• Critical Illness/Group Accident

• 24-hour physician available for kids

• Subsidized gym/ membership

• MetLawLegal program

• MetLife auto and home insurance

• Discounts on cell phone plans hotels and more

• LifeLock identity Theft

• Tuition reimbursement program

• Free online courses for personal and professional development at U-Haul University

• Savvy consumer wellness programs- from health care tips to financial wellness

• U-Haul federal credit union

Scheduling Requirements:

The Moving Help team is available to assist customers from 6:00 AM - 4:00 PM via phone and from 6:00 AM - 5:00 PM via chat.

• FullTime (40 hours)

• Shift 1:Monday Tuesday Wednesday Friday and Saturday between6:00 AM 2:30 PM (Arizona time)
• Shift 2:Monday Tuesday Thursday Friday and Saturday between7:30 AM 4:00 PM (Arizona time)

• Must be availableto workbothweekend daysper week

• Initial Education/Training hours: Monday throughThursday from8:30 AM 5:00 PMand Friday from 6:00 AM 2:30 PM(Arizona time) for two weeksbeginning Monday 6/8.

• Working holidaysisin order toprovide support for our customers year-round. You may be scheduled to meet the Team and business needs.

Physical Demands:

The work involves light physical exertion including sitting forlong periods focusing on a computer screen and taking phone calls using a wired headset.

To ensure a fair and consistent evaluation process candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses prompts or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences communication style and problem-solving approach.