Monitoring Command Center Engineer

Position Title: Monitoring / Command Center Engineer

Location: Remote

Duration: Full time with Client - Direct Hire

ROLE OVERVIEW

The Monitoring / Command Center Engineer is responsible for proactive 24x7 monitoring incident detection analysis and operational support across onpremise and Azure IaaS/PaaS environments. The role ensures high availability performance and reliability of critical infrastructure and applications using enterprise monitoring tools strong troubleshooting skills and ITILaligned operational practices.

Job Roles and Responsibilities:

• Monitor network system and application performance across onpremise and Azure environments using tools such as Dynatrace LogicMonitor Databricks and other integrated monitoring platforms.
• Analyze monitoring data by building dashboards reviewing trends querying logs and researching historical data to proactively identify and prevent potential outages.
• Investigate alerts and anomalies perform detailed root cause analysis and determine appropriate corrective or preventive actions.
• Manage incidents and service requests using ServiceNow or similar ITSM tools including assignment tracking escalation and closure within SLA timelines.
• Identify recurring issues and collaborate with infrastructure network application and cloud teams to implement automation selfhealing scripts and monitoring improvements.
• Create maintain and update documentation including Standard Operating Procedures (SOPs) Operations Playbooks and Knowledge Base articles using consistent standards.
• Troubleshoot complex issues involving networking DNS DHCP SMTP web/application servers and Azure infrastructure and PaaS services.
• Develop and enhance PowerShell scripts or equivalent automation to support monitoring remediation and operational efficiency.
• Participate in major incident bridges service interruption analysis and recovery activities ensuring clear communication of technical and business impact.
• Support continuous improvement initiatives aligned to ITIL 4 practices and operational excellence.
  

Job Roles and Responsibilities:

• 2 years of handson systems or infrastructure engineering experience including Windows Linux and Azure cloud environments.
• Strong analytical and criticalthinking skills with the ability to diagnose and resolve complex technical issues.
• Experience managing incidents in fastpaced highavailability or 24x7 Command Center / NOC environments.
• Proficiency with Dynatrace or comparable enterprise monitoring tools (mandatory).
• Experience working with ServiceNow or similar ITSM platforms.
• PowerShell scripting experience or equivalent automation skills preferred.
• Strong troubleshooting expertise across network system infrastructure and application layers with the ability to understand endtoend impact.
• Excellent communication skills including the ability to translate technical information for nontechnical stakeholders and articulate business impact during incidents.
• Solid understanding of application and infrastructure design principles and structured problemsolving approaches.
• Familiarity with ITIL 4 foundational practices.
  

Nice to have:

• Experience in BFSI or other regulated environments
• Exposure to automation AIOps predictive monitoring or selfhealing solutions
• Experience supporting global customers and followthesun operational models

Required Skills:

Monitoring / Command Center Engineersystems or infrastructure engineering