Modern Workplace SolutionistSenior IT System Analyst

Benefits:

Signode offers a comprehensive benefits package to full-time employees which includes health dental vision 401k paid time off life insurance wellness perks and more. Benefits begin the month following the hire date.

Salary:

The salary for this position ranges from $70000 - $90000 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidates experience qualifications and/or skillset.

Summary:

The Modern Workplace Solutionist/Senior IT Systems Analyst is a senior technical contributor within Modern Workplace Services responsible for translating business requirements into secure supportable and scalable IT solutions. The role partners with business leaders associates vendors global regional and local IT teams to understand operational needs define technical requirements evaluate solution options and implement technology that improves workforce productivity collaboration automation and business continuity.

This position provides advanced administration and support for modern workplace platforms endpoint and mobile technologies identity and access services collaboration tools printing asset management and selected business applications. The administrator leads complex troubleshooting drives root-cause and preventive actions contributes to projects and standards and provides technical guidance and training to strengthen technology adoption and the associate experience.

Essential Functions:

• Engage business stakeholders to elicit clarify document and prioritize business requirements pain points process constraints service expectations and desired outcomes.
• Convert approved business requirements into practical IT solutions by developing technical requirements solution options implementation approaches support models and acceptance criteria aligned with enterprise architecture cybersecurity compliance and service-management standards.
• Assess solution feasibility dependencies risks total support impact and opportunities to use existing enterprise capabilities before recommending new technology.
• Lead or perform the configuration implementation administration maintenance and continuous improvement of Microsoft 365 endpoint mobile identity collaboration printing asset-management and related modern workplace services.
• Investigate complex recurring or non-standard incidents; identify root causes; implement corrective or preventive measures; and develop workarounds that minimize operational disruption.
• Meet agreed service levels for incidents and service requests maintain clear stakeholder communication and ensure accurate documentation within IT service-management tools.
• Administer the lifecycle of workplace hardware and software including evaluation procurement coordination registration deployment configuration inventory compliance refresh and secure disposal.
• Perform advanced access licensing device mailbox shared mailbox group and endpoint administration in accordance with approved controls and least privilege principles.
• Provide technical ownership or subject-matter expertise for workplace technology initiatives upgrades migrations pilots and regional deployments including planning testing change coordination validation documentation and transition to support.
• Partner with application owners and vendors to support selected business applications perform approved administrative tasks resolve integration or operational issues and sustain business continuity.
• Identify and implement opportunities for automation self-service standardization and use of advanced technologies including Microsoft Power Platform and Copilot capabilities where approved.
• Develop and maintain system documentation knowledge articles standard operating procedures configuration records support guides and training materials.
• Provide technical coaching knowledge transfer and end-user training to improve adoption digital skills and effective use of available tools.
• Build service-oriented relationships with associates and business leaders represent IT during site engagements and coordinate effectively across global regional and local teams.
• Monitor platform health service trends security posture compliance indicators capacity and lifecycle risks; recommend and execute improvements within assigned authority.
• Participate in change incident problem request knowledge and asset-management processes consistent with ITIL practices.
• Travel regionally and occasionally internationally when required by the assignment to support facilities deployments and stakeholder engagement.

Qualifications :

Education:

• Bachelors degree in Computer Science Information Systems or a related field or equivalent combination of education and relevant experience.
• ITIL training or certification is preferred.
• Related COMPTIA Certifications such as A Network Security or Server are preferred.
• Relevant technical certifications are preferred including Microsoft 365 Azure Entra ID Exchange Online SharePoint Online Intune Power Platform Copilot Dynamics 365 endpoint management or related technologies.

Experience:

• Minimum of 6 years of progressive information technology experience including advanced systems administration modern workplace engineering endpoint operations or equivalent enterprise support experience.
• Demonstrated experience gathering business requirements and converting them into technical requirements solution designs implementation plans and operational support processes.
• Experience administering Microsoft 365 services identity and access endpoint and mobile management collaboration platforms and client hardware and software lifecycles.
• Experience using ITSM platforms and applying ITIL practices across incident request problem change knowledge and asset management.
• Experience troubleshooting complex technical issues receiving escalations from other IT teams performing root-cause analysis and implementing sustainable corrective actions.
• Experience contributing to or leading technology projects upgrades migrations deployments and service transitions.
• Experience creating technical documentation support procedures knowledge articles and training content.
• Experience in a global multi-site manufacturing organization is preferred.
• Experience with automation Power Platform Microsoft Copilot AI integration or business application support is preferred.

Note: This is an office-based position and individuals are expected to be in the office 5 days per week.

General skills:

•  
• Troubleshooting and configuration of associate issues in an MS O365 environment
• Ability to conduct root-cause analysis for service interruptions and establish preventive measures
• Adheres to standards best practices and Service Level Agreements (SLAs) between IT and the business
• Brings forth new ideas to simplify standardize and strategically align with the corporate goal of One Signode and better supportability

Technical skills:

•  
• O365/AD/Azure Basic skills in adding/removing permissions for access and licensing. Add/remove associates and computers and add/remove mailbox(s) or shared mailbox(s) permissions
• PC Desktop and Laptop Basic knowledge of PC Desktop & Laptop diagnostics and testing skills. Perform rebuilds installations & imaging of client computers                                                                                                             
•  
• Mobile Devices Has a basic understanding of mobile diagnostics and management. Has performed rebuilds installations & imaging of devices. iOS and Android skills are required. MDM (Mobile Device Management) and InTune skills are a plus
• Printers Good knowledge and troubleshooting skills on printers and print server administration. PrinterLogic skills a plus
• Asset Management Basic skills on how to manage hardware and software assets within tools like Freshservice and InTune

Administrative & Compliance skills:

•  
• Document processes using standard templates. Ensure the modern workspace documentation is up to mark. Create modern workspace knowledge articles.
• Ability to operate remotely providing support using tools like LogMeIN GotoMyPc TeamViewer etc.
• Ensure weekly status reports are produced. Operate in an ITIL framework and adhere to SOX compliance needs
• Exhibit simplified Vendor administration & engagement. Streamline hardware and software procurement. Services

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Customer Focus (Interpersonal)
• Detailed Oriented (Intellectual)
• Problem Solving (Intellectual)
• Sense of Urgency (Personal)
• Energy (Motivational)
• Excellence (Personal)

Additional Information :

All your information will be kept confidential according to EEO guidelines.

The Company does not sponsor for employment-based visas for this position now or in the future.

Reasonable Accommodation Statement

To perform this job successfully the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

Signode is committed to providing equal opportunities to all qualified applicants including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position please contact us at

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions responsibilities skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment and the Company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate.

Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.

Signode Industrial Group LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.

Remote Work :

No

Employment Type :

Full-time