Model Manager Customer Support
Job Location:
Savannah, GA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Model Manager Customer Supportin GAC Savannah
Unique Skills:
At Gulfstream our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust respect and integrity we invest in our employees so they can do their best work and achieve success together. Creating and delivering the worlds finest aviation experience starts with our people and when our people thrive so does our mission.
- Knowledge of aircraft interior systems (cabin seating cabinetry monuments flooring soft goods IFE lighting)
- Advocate the Gulfstream Customer Support effort to collaborate more closely with our counterparts in Production and Completions to improve the overall new customer experience
- Monitor & measure AOG Support Events for systemic fleet issues with a significant impact to the availability and reliability of recently delivered aircraft. Accomplish ad hoc data research via POwer BI for Corridor SFSR DR:DI & CMP that identifies fleet issues. Interact closely with the Quality Clinics engineering TechOps Field Service and Procurement for short and long term mitigating fleet actions.
- Provide Customer Support emphasis and assist with existing processes that identify long term resolutions. Advocate near term mitigations/improvements to increase availability and reliability in: Reliability Improvement Board (RIB) Customer Support Quality Clinic (CSQC) Green Aircraft Failures Corrective Action Review Board (CARB) Product Change Management Team (PCMT) Customer Bulletin Management Team (CBMT) Completions Aircraft Delivery Debrief (CADD)
- Leverage your technical experience to affect changes to: technical and operational data CMP Diagnostics troubleshooting maintenance and/or operational procedures maintenance program changes etc. to alleviate or eliminate the customer from experiencing the effect of these issues while permanent resolutions are implemented.
- Candidate must be technically astute on current Gulfstream production fleets and knowledgeablein Mechanical Systems Avionics/Electrical Systems and Structures for these aircraft. Experienced in using/interpreting aircraft manuals & documents such as AMM IPC SGERs GERs MMEL AFM drawings etc.
- Candidate must have a strong understanding of at least one these Gulfstream organizations and the processes within it: Customer Support Production or Completions.
- Candidate must be focused resourceful dependable results-oriented individual who works well in both self-directed and team environments.
- Candidate must possesses strong oral written & presentation skills to regularly communicate and collaborate with: Gulfstream Leadership & Senior Management teams functional department management & staff Engineering (internal and vendor) and customers. Communicates identified issues as well as mitigating factors internally and externally.
- Candidate should be proficient at taking highly technical requirements and turning them into sustainable programs and processes with proven track record in both strategic planning deployment and execution.
- Promote and support the sharing of critical information within Technical Operations Production Engineering Service Engineering Suppliers Program Management and Organizational Management to ensure that all parties are aware of issues that potentially have or have already had customer impact or customer satisfaction consequences in order to begin the process of making improvements.
- Participate and Support the Reliability Improvement Board (RIB). The Model Manager will have input on manufacturing decisions via this team.
- Provide specific aircraft model status and relevant issues at weekly Customer Support Entry into Services (EIS) meeting. .
- Develop an integrated Plan and key Milestones relevant to assigned aircraft model. Identify critical tasks and times to complete. Maintain program and organization management awareness and focus on milestone issues and concerns.
- Assists in coordination to obtain required. resources (information manpower tools equipment etc.) for the various Customer Support areas in order to achieve overall customer satisfaction.
- Interface with Service Centers and Flight Test for gathering and tracking reliability issues to trend reliability deficiencies with each aircraft model.
- Reviews engineering plans and workflows prior to final design approval to ensure aircraft and sub systems are maintainable and accessible to our customers. .
- Must have thorough knowledge of aircraft systems troubleshooting technical manuals systems and aircraft maintenance records system.
- Experience in project management and team performance.
- Understanding of PC and Mainframe computer applications including the use of standard computer word processing programs (i.e. Microsoft Office) and appropriate typing skills a plus.
Additional Information
Requisition Number: 235814
Category: Service Center
Percentage of Travel: Up to 75%
Shift: First
Employment Type: Full-time
Posting End Date: 10/06/2026
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation a wholly-owned subsidiary of General Dynamics (NYSE: GD) designs develops manufactures markets services and supports the worlds most technologically-advanced business jet aircraft
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Required Experience:
Manager
About Company
Gulfstream Aerospace Corporation, a wholly owned subsidiary of General Dynamics, designs, develops, manufactures, markets, services and supports the world’s most technologically advanced business-jet aircraft. Gulfstream has produced more than 2,800 aircraft for customers around the w ... View more
