Mobility Technical Operations and Continuous Improvement General Manager

CTDI is a large-scale Engineering Repair and Logistics company that services the countrys largest wireless telecommunications providers as well as the largest High-speed Internet & Cable providers. CTDI has over 11000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20000 employees worldwide.

The Technical Operations and Continuous Improvement Manager provides multi-site leadership for engineering sustainment technology deployment and operational improvement across CTDIs Mobility facilities. This role owns the roadmap for maintaining and improving existing technical capabilities while leading the disciplined introduction of new equipment systems and processes into facility operations. The manager partners closely with branch managers engineering operations IT quality and other cross-functional teams to translate business needs into practical scalable solutions.

Success requires a leader who can operate credibly at the intersection of technology and operations: someone who understands how CTDIs technology supports production can guide structured troubleshooting and problem resolution and can convert opportunities into prioritized roadmaps with clear ownership milestones and measurable results. An engineering degree is not required; strong technical fluency operational judgment and execution discipline are essential.

Key Responsibilities

Technical Operations and Engineering Sustainment

• Develop maintain and execute an engineering sustainment roadmap across multiple facilities balancing reliability capacity risk cost and business priorities.
• Establish governance for the health supportability maintenance and lifecycle management of critical equipment automation test systems software-enabled processes and facility technologies.
• Review recurring technical issues and downtime trends; ensure root causes are identified corrective actions are sustained and lessons learned are shared across sites.
• Coordinate priorities and resources across branch operations engineering IT quality maintenance vendors and other support functions.
• Define and monitor appropriate sustainment measures including uptime downtime response time repeat failures maintenance completion throughput impact quality impact and cost of support.

New Technology Deployment

• Support the operational rollout of new technology into CTDI facilities from requirements definition and readiness planning through installation validation training stabilization and transition to ongoing support.
• Develop repeatable deployment standards including site-readiness assessments resource plans risk registers acceptance criteria support models and post-launch reviews.
• Track deployment schedules dependencies budgets risks adoption and benefits; elevate issues early and drive timely resolution.
• Ensure successful handoff from Mobility Flagship Engineering Team and project implementation teams to local operations and sustainment teams with documented ownership and performance expectations.

Continuous Improvement

• Partner with branch managers and local teams to identify assess and prioritize opportunities related to safety quality delivery productivity labor efficiency cost space utilization and customer performance.
• Create and manage a continuous improvement roadmap for the supported facilities linking initiatives to business priorities and quantifiable operational outcomes.
• Use structured problem-solving and continuous improvement methods to move opportunities from analysis to implementation and sustained control.
• Define baselines targets leading indicators and benefit-validation methods for each major initiative; report progress and realized impact to stakeholders.
• Promote standardization and replication of successful improvements across facilities while accounting for site- and customer-specific requirements.
• Build local capability by coaching managers and teams on problem solving performance management and sustaining improvements.

People and Multi-Site Leadership

• Lead coach and develop 35 direct reports which may include engineering managers and operations managers located across multiple facilities.
• Set clear priorities performance expectations decision rights and communication routines for a geographically dispersed team.
• Conduct regular operating reviews one-on-ones site visits and development discussions; remove barriers and hold owners accountable for commitments.
• Build strong working relationships with Mobility Flagship Engineering and branch managers while maintaining enterprise-wide standards transparency and prioritization.
• Develop team capability and succession depth in technical operations project execution troubleshooting and continuous improvement.

Performance Measures

• Engineering sustainment roadmap execution milestone adherence and reduction of operational risk.
• Equipment and process uptime reduction in recurring failures and speed and quality of issue resolution.
• On-time on-budget technology deployments that achieve readiness adoption and performance targets.
• Validated savings productivity gains quality improvement throughput improvement and other benefits from the CI roadmap.
• Sustainment of implemented improvements and successful replication across facilities.
• Engagement development accountability and effectiveness of the multi-site team.

Required Qualifications

• Bachelors degree in engineering operations business supply chain information technology or a related field or equivalent relevant experience.
• Progressive leadership experience in technical operations engineering support manufacturing repair distribution logistics or another complex operating environment.
• Demonstrated experience leading managers or cross-functional teams across multiple sites or remote locations.
• Strong technical aptitude and working knowledge of operational technology equipment systems troubleshooting and structured root-cause analysis.
• Demonstrated ability to build and execute roadmaps manage multiple priorities and deliver projects through cross-functional teams.
• Experience identifying improvement opportunities establishing baselines and targets and measuring operational and financial impact.
• Strong communication organization influence and stakeholder-management skills including the ability to work effectively with frontline teams technical specialists branch leaders and senior management.
• Ability and willingness to travel on a fair-to-moderate basis based on facility project and business needs.

Preferred Qualifications

• Experience within CTDI operations or demonstrated knowledge of CTDI technologies systems equipment and troubleshooting practices.
• Experience implementing automation test systems production technology material-handling solutions or software-enabled operational tools.
• Working knowledge of Lean Six Sigma Kaizen value-stream mapping A3 problem solving DMAIC or similar continuous improvement methods; certification is a plus.
• Experience developing business cases managing capital or operating budgets and validating project benefits.
• Experience supporting customer-driven operations with demanding service-level quality and delivery requirements.

Leadership Competencies

• Enterprise mindset balances local facility needs with scalable network-wide solutions.
• Operational and technical judgment connects system performance to safety quality delivery cost and customer outcomes.
• Execution discipline turns strategies and roadmaps into owned actions milestones and sustained results.
• Structured problem solving separates symptoms from root causes and uses data to guide decisions.
• Influence and partnership builds credibility with branch managers engineers operators and senior leaders.
• Remote leadership creates clarity engagement accountability and team connection across locations.
• Change leadership prepares teams for new technology and ensures adoption beyond initial launch.

Working Conditions

• The role operates in office warehouse repair production and technical environments and may require time on facility floors. Travel between CTDI locations and occasional vendor or customer sites is expected. Travel frequency will vary based on deployment schedules operational priorities and business needs.

Equal Employment Opportunity

• CTDI is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics and in accordance with applicable federal state and local law. Reasonable accommodations are available for qualified individuals with disabilities.

You will love working in our family-oriented company! When you join our family you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive team-oriented inclusive workplace
• Health Dental Vision & Prescription Coverage
• Paid holidays vacation & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI including recruitment hiring training advancement and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process we may use automated decision tools to assist in evaluating candidate qualifications skills and experience against job requirements. These tools are designed to supportnot replacehuman judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes including automated tools to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting.

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Required Experience:

Director