Mobile Technician, Seattle

TheMobile Service Technicianis a unique position that covers field service position wouldbe responsible fortraveling to client locations and willbe responsible fordiagnosingmaintainingand repairing Lucid Motors vehicles in the provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closet service will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.As a Mobile Service Technician it is expected to have ASE certifications obtained within 6-8 months of hire date. Lucid will reimburse the cost associated with successful completion.

Responsibilities:

• Function as a Service Advisor and perform parts department duties including ordering returns and inventory management
• Work directly with clients to providea high levelof customer experience
• Effectively work with theappropriate softwaresuite toproperly and completely document all customer vehicle interactions
• Maintain a high knowledge level of High Voltage (HV) Low Voltage (LV) andgeneral ElectricVehicle (EV) systems
• Properly perform the walk-around and write-up processes accuratelyascertainingprimary concern through verbal interview and visual assessment to assess client needs accurately
• Accurately document client concerns for diagnosis and repair
• Follow correct repair order documentation procedures i.e. The Three Cs
• Invoice and collect payment
• Perform customer service duties such as answer phones scheduling appointments (where needed) and calling customers to update them on repair status or to follow up after repairs are completed
• Review appointment schedule to plan travel time and visit duration for mobile services
• Provide support at Service Center based on demand
• Ability to travel in assigned territory and other service locations
• Other duties as assigned

Qualifications:

• 2-5 years of experience as an automotive service technician
• Self-sufficient highlyorganizedand comfortable working independently and as part of a team
• Knowledge of High Voltage systems Low Voltage systems and Electric Vehicle powertrain
• Customer facing experienceexhibitingexcellent written and verbal communication skills
• Proficient in Microsoft Office as well as learn proprietary DMS software
• EPA 609 Certification
• Willingness to complete Lucid provided CPR training post hire
• Valid drivers license with no suspensions within the past year. Drivers under 21 must havemaintaineda Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire

PreferredQualifications:

• ASE Certifications (A4 A5 A6 A7 A8 L3 L4 - ADAS)
• PreviousMobile Service Technician experience
• Previousexperience with EV diagnosis and repair
• Experience in luxury automobile repair environments