Mission Control Manager

With offices in Toronto San Francisco Dallas and Pittsburgh Waabi is growing quickly and looking for diverse innovative and collaborative candidates who want to impact the world in a positive way. To learn more visit:

• End-to-end ownership. Own Mission Control operations end to end (remote assist fleet and mission management dispatch coordination) across both supervised R&D testing and driverless operations at launch.
• Team building. Build lead and coach the team (Remote Assist Specialists Mission Control Specialists): hiring staffing scheduling training performance management and career development.
• KPI ownership. Own the teams KPIs: mission completion rate intervention rate remote resolution rate mean time to respond/resolve operator-to-truck ratio and fleet uptime.
• Continuous improvement loop. Own the intervention-to-improvement loop: turning novel road events into updated SOPs debriefs and handoffs.
• Key Escalation Point. Be the escalation point for anything that outgrows the floor (engineering legal safety leadership).
• Standards setting. Set standards for emergency response and redundancy procedures.
• Operating model validation. Stand up and pressure-test the Mission Control operating model during supervised operations before it has to carry a driverless load.
• Coverage planning. Own 24/7 coverage planning as the operation scales.
• Cross-functional partnership. Partner across Dispatch Vehicle Operations Test Operations Fleet Readiness Training Autonomy and Commercial.
• External representation. Represent Waabi to customers regulators and visitors touring Mission Control.

• People leadership. 6 years leading operations with substantial people-leadership depth (youve led leaders not just individual contributors).
• Control-center experience. Experience running or standing up a 24/7 shift-based control center NOC command center or dispatch floor.
• Track record of scaling. A track record of building and scaling a team and an operating model from an early stage.
• Composure and communication. Calm judgment under pressure and excellent cross-functional communication.
• Continuous-improvement discipline. A continuous-improvement discipline: you turn incidents into better processes not just after-action reports.
• Technical comfort. Comfortable working in a technical environment (deep autonomous-vehicle or engineering expertise is not required).
• Relevant background is a plus. Logistics trucking aviation emergency dispatch or AV operations background is a plus.
• Location and schedule. Willing to work onsite in Lancaster TX and flex to shift-based coverage as needed.

• Competitive compensation and equity awards.
• Health and Wellness benefits that include Medical Vision and Dental coverage.
• Unlimited Vacation.
• Flexible hours and Work from Home support.
• Daily drinks snacks and catered meals (when in office).
• Regularly scheduled team building activities and social events.
• As we grow this list continues to evolve!