Military Service Coordinator

Specific duties include:

• Conduct comprehensive transition assistance briefings to large groups of service members using a wide range of briefing techniques and communication skills.
• Prepares briefing slides and content for specific topic briefings for military and community events
• Perform liaison activities with Military command structures to properly schedule and conduct transition briefings.
• Explains benefits programs and entitlement criteria conducts interviews identifies issues gathers relevant evidence & inputs data necessary to properly develop claims.
• Conducts thorough Service Treatment records reviews to ensure appropriate disabilities are included on VA claim forms.
• Serves as intake specialist ensuring compensation and pension claims are received established exams ordered developed and properly routed for processing.
• Demonstrates ability to work independently adjust to changing work schedules and locations and to handle differences in opinions in a businesslike fashion.
• Recommend changes to work processes and/or policies to enhance customer service
• Consistently and conscientiously exercise sound and equitable judgement in applying stated laws regulations policies and procedures to ensure dissemination of accurate information.
• Prepares composes or review correspondence prepared for the purpose of obtaining and supplying information.

Promotion Potential: None this position is at the full performance level.
Work Schedule: Full time Monday through Friday 8:00am - 4:30pm.
Compressed/Flexible: Not Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Military Service Coordinator; PD39669A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
Bargaining Unit: Yes

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.
Additional Conditions of Employment are as follows:

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

To qualify for this position applicants must meet all requirements by the closing date of this announcement:08/12/2026.

TIME-IN-GRADE REQUIREMENT: As a current Federal GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-11 position you must have served 52 weeks at the GS-09 level.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below:
GS-11 Grade Level:

• Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-10) in the normal line of progression for the occupation in the organization. Specialized experience is defined as applying the laws rules and regulations applicable to Veteran benefits programs to analyze submitted claims and make eligibility determinations. Additionally for the GS-11 grade level specialized experience must include serving as a liaison between government personnel (inside and outside the organization) representatives of business and industry OR counseling Veterans their dependents and their beneficiaries regarding their benefits.
• Education Substitution: Applicants may substitute education for required experience. To qualify based on education for this grade level you must have a Ph.D.

OR equivalent doctoral degree

OR Three full years of progressively higher-level graduate education leading to such a degree

OR LL.M. if related.



Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree) the two can be combined to total 100% of the requirement. Click here for more information.

Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: A high level of physical energy is required as the incumbent will be expected to meet with many people in many different locations in the course of a workday.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at