Microsoft Dynamics 365 Lead

Stefanini Group is hiring!

Stefanini is looking for Microsoft Dynamics 365 Lead Dearborn MI

For quick apply please reach out to Parul Singh at /

The Microsoft Dynamics 365 & Copilot Tech Lead provides technical leadership for the design architecture development and delivery of enterprise business solutions across Microsoft Dynamics 365 Power Platform and Microsofts AI ecosystem. This role translates complex business needs into secure scalable supportable solutionsincluding AI-powered applications conversational agents workflow automation and intelligent customer-service capabilities. The Tech Lead guides engineering teams and delivery partners establishes technical standards and works closely with business stakeholders architects product owners and operations teams to deliver measurable business outcomes.

Key Responsibilities

• Lead technical discovery and solution design for Dynamics 365 Power Platform Copilot and Azure-based initiatives; convert functional and nonfunctional requirements into architecture delivery plans and implementation guidance.
• Set technical direction and engineering standards for the team including design patterns code quality security performance reuse testing documentation and supportability.
• Lead development and deployment of custom Copilots and AI agents using Microsoft Copilot Studio and where appropriate Azure OpenAI and Azure AI services; apply prompt engineering retrieval-augmented generation (RAG) grounding and evaluation practices.
• Design and deliver integrations between Dynamics 365 Power Platform Azure services enterprise applications APIs and knowledge repositories.
• Guide configuration and customization of Dynamics 365 including forms views dashboards business process flows navigation web resources ribbon customizations and application solutions.
• Provide hands-on technical leadership for C# plug-ins custom workflows JavaScript/TypeScript extensions XRM development OData/Web API integrations and custom APIs.
• Oversee delivery of model-driven and canvas Power Apps Power Automate workflows Azure Logic Apps Azure Functions and CRM portal or related portal solutions.
• Ensure solutions follow enterprise security privacy data governance accessibility and responsible AI practices; identify and manage technical risks and dependencies.
• Lead technical design reviews code reviews estimates testing strategy release readiness incident/problem resolution and production support for critical solutions.
• Guide source control branching build and release automation CI/CD and application lifecycle management using Git/GitHub and Azure DevOps or equivalent tooling.
• Mentor developers and technical team members promote knowledge sharing and coordinate effectively with architects PDO teams QA product owners vendors and business stakeholders.
• Assess platform updates and emerging Microsoft AI capabilities; recommend improvements that enhance business value reliability user experience and operational efficiency.

Skills Required

• CRM experience AIPGEE Connectivity/integration experience Microsoft Azure Strong development experience with JavaScript and C# Jira and GitHub Hands-on experience with Microsoft Copilot

Experience Required

• 15 years of progressive experience in software engineering enterprise application development and technical solution delivery including significant technical leadership responsibility.
• Extensive hands-on experience with Microsoft Dynamics 365 CRM including architecture or solution design configuration customization development integration and deployment.
• Demonstrated experience leading enterprise-scale Dynamics 365 and Power Platform implementations from discovery through production support.
• Strong development experience with C# .NET/ JavaScript and/or TypeScript Dynamics 365 plug-ins custom workflows XRM Framework and OData/Web APIs.
• Experience building solutions with Power Apps (model-driven and canvas) Power Automate and business process flows.
• Practical experience with integrations using REST/Web APIs custom APIs Azure Functions Azure Logic Apps or comparable Azure integration services.
• Experience with Git-based source control and Azure DevOps CI/CD pipelines release management and ALM practices.
• Ability to communicate architecture and technical tradeoffs clearly to technical and nontechnical audiences and to lead collaborative Agile delivery.
• Hands-on experience with Microsoft Copilot Studio and integrating Copilot or conversational AI capabilities into Dynamics 365 and Power Platform solutions.
• Solid understanding of LLMs prompt engineering RAG knowledge grounding AI agent design/orchestration and methods for evaluating AI quality and safety.

Experience Preferred

• Experience with Azure OpenAI Service Azure AI Services Microsoft AI SDKs and enterprise conversational AI or virtual assistants.
• Experience applying generative AI to business workflows customer service employee productivity recommendations or insight generation.
• Experience with Dynamics 365 Customer Service and Omnichannel customer-service operations portals and enterprise knowledge sources.
• Experience with platform governance environment strategy identity and access management data protection observability and production operations.

Education Required

About Stefanini Group

The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas Europe Africa and Asia and more than four hundred clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence. We are a CMM Level 5 company.

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