Micro Kitchen Manager

We are seeking a dynamic and highly organized Micro Kitchen (MK) Manager to join our outstanding Canteen team. The MK Manager holds full accountability for the success and hospitality experience of an assigned Micro Kitchen neighborhood serving as the strategic lead in maintaining our partners unique culture and high standards.

In this role you will ensure total adherence to the clients guidelines local Health Department regulations and Canteens unwavering expectations for product freshness quality and visual presentation. As the MK Manager you will oversee all daily administrative and operational functions including inventory strategy labor management and safety compliance. You will motivate and direct a dedicated team to fulfill the operational objectives of the Food program maintaining exceptional customer satisfaction and fostering a high-level collaborative relationship with the client.

Canteen is deeply committed to a culture of workplace and food safety which you will champion every day! As the Assistant Catering Operations Manager you will set the standard for responsible practices ensuring the well-being of you our guests and our valued team members.

The client food programs vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities. Apply now and become an integral part of our philosophy!

Key Responsibilities:

• Direct Workplace & Food Safety: Rigorously manage all safety protocols including meticulous allergen management and adherence to Health Department regulations across the neighborhood.
• Visual Merchandising: Oversee the daily signage and communication for all MK offerings; ensure all displays are accurate clearly visible and aesthetically aligned with program standards to drive user engagement.
• Personnel Leadership: Supervise the daily conduct and performance of the staff; provide coaching professional development.
• Manage Guest Relations: Proactively monitor and respond to all customer feedback ensuring guest needs are met with urgency and hospitality.
• Operational Systems & Health: Design and refine daily and weekly cleaning checklists for MK Attendants overseeing their completion to maintain an impeccable audit-ready environment.
• Lead Training Initiatives: Facilitate weekly F.A.C.T. (Food Accountability Communication and Training) meetings to ensure continuous professional growth and safety reinforcement within the units.
• Strategic Inventory: Manage the procurement and stock levels of snacks beverages and perishables to optimize variety and minimize waste while ensuring the neighborhood is consistently fueled.
• Stakeholder Communication: Act as the primary point of contact for the client regarding neighborhood-specific needs sustainability updates and operational feedback.

Preferred Qualifications:

• Management Experience: A minimum of 3 years of applicable experience in a high-volume premium customer service or hospitality establishment with a proven track record in a supervisory capacity.
• Industry Background: Extensive experience in fast-paced food service retail or premium hospitality management.
• Safety Leadership: Demonstrated ability to drive and enhance a robust culture focused on Food and Workplace Safety across multiple units.
• Technical Proficiency: Proficient in computer and technical skills with a working knowledge of Google Suite tools (Sheets Docs Slides).
• Communication Mastery: Strong written and verbal communication skills with a track record of professional client and stakeholder interaction.
• Problem Solving: A proactive mindset with the ability to manage multiple decentralized locations and solve logistical challenges in real-time.
• Union Environment: Experience managing and navigating in a Union Environment is a plus.
• Certifications: ServSafe Manager Certification a plus.

While this schedule and location are currently projected they are flexible and may be adjusted to meet evolving business demands including coverage needs.