Meter Services Coordinator

Want to work with great people and make a real impact Eagle River Water and Sanitation District (ERWSD) is hiring aMeter Services Coordinatorto join our team and support our mission of providing safe reliable and environmentally responsible water and wastewater services to the Vail your career in utility coordination or bringing several years of program and data experiencetheresa place for you here.

At ERWSD the work you do matters. Weoperatea complex water and wastewater system in the heart of Colorados Vail Valley serving mountain communities across challenging terrain and significant elevation Utility Services teamworksat the intersection of customer service field operations and data integritybykeepingworkorders moving customers informed and recordsaccurate.

The Day-to-Day

• Customer-Focused Communication:Help customers schedule meter-related appointments understand next steps and know what to expect; escalate complex questions as needed.
• Coordination and Follow-Through:Track requests schedule appointments confirm access and ensure work orderscompletion; coordinate between customer service and field crews.
• Data Accuracy and Records Management:Maintainaccuraterecords for meters meter readings meter billing configurations meter communication status and field visit data across our customer information workflow management and asset management platforms byvalidatingdata documenting updates and ensuring record completeness.
• Systems and AMI Monitoring:Monitor and dispatch resources to resolve endpoint and network infrastructure downtime. Execute commands on a 2-Way AMI network to remotely to resolve communication challenges. Administer reads collections process via vehicle and tower collection units. Utilizes the network interface tovalidatemissed reads alarms and communication failures to strategically assign District resources for resolution.
• Reporting and Analysis Support:Compile operational data andassistwith recurring reports on meter reads AMI communication status and workflow progress; support dashboard updates and trend tracking.
• Templates SOPs and Continuous Improvement:Use and helpmaintainjob aids templates and procedural documentation to improve consistency; support outreach efforts mailings and compliance notifications.

Qualifications

• Two (2) years of experience in customer service scheduling/coordination administrative support or a role involvingaccuraterecordkeeping. Utility or local government experience is a plus.
• Comfort using Microsoft Office (Outlook Excel Word) and data entry across multiple systems.
• Mustpossessa valid Colorado Drivers License within 30 days of full-time employment and be insurable under District standards.
• Familiarity with utility metering AMI concepts work orders or service scheduling is a plus.

Schedule and Work Location

This role will be scheduled to work 8 hours per day Monday through Friday out of our Vail office. Must be willing to work overtime holidays andweekendsas necessary. This position is eligible for a hybrid schedule.

Pay Range

TheDistrictmay fill this position at the Coordinator I or Coordinator II level based on the qualifications of the selected candidate. Pay range and title depend on certifications and experience. Starting range depends on qualifications butgenerally fallswithin the minimum and midpoint of the pay range.

• Meter Services Coordinator (Coordinator I):$30.58 -$42.82
• Meter Services Coordinator (Coordinator II):$33.71 - $47.21

We are committed to recognizing andretaininghigh-performing employees and offer performance-based annual merit increases cost-of-living adjustments and annual market evaluations.

Benefits

At ERWSD we value life-work balance and are leaders in the industry with our holistic benefits package which includes but is not limited to:

• Comprehensive medical dental and vision coverage
• Employee housing and monthly housing stipend program
• Wellness program
• Retirement savings plans (414h and 457) We are a social security exempt organization
• 13.5 Paid Holidays
• Paid Time Off (PTO)
• Paid Parental Leave
• $800 Annual Recreation Benefit
• Tuition Reimbursement
• Loan programs for: Ski Passes Electric Vehicles and Computers
• Relocation Assistance (if applicable)

All District employees mustsubmitto a pre-employment drug screen and extensive background check including educational verification and reference check. For a full position description including work environment and physical demands email.

All applicants must apply online at 10 2026.

We are an Equal Opportunity Employer.

We do not discriminate based on race color religion national origin sex age disability sexual orientation marital status genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.