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Membership Director
Job Location:
Job Location:
Victor, NY - USA
Yearly Salary:
USD 60000 - 70000
Yearly Salary:
Posted:
4 September 2026 (Yesterday)
Posted:
Application Deadline:
2 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Cobblestone Creek Country Club located in Victor NY is pleased to announce an excellent career opportunity for a full-time Membership Director! We are seeking a driven individual who is eager to learn contribute and grow within a fast-paced hospitality-focused property organization. As part of Troon you will contribute to a global leader in golf and community management.
Compensation:
$60000.00 - $70000.00 annually
Summary:
The Membership Director leads the prospecting sales and onboarding and connection activities contributing to the overall success of the club and community.
Key Responsibilities:
- Meets or exceeds stated sales revenue and retention goals.
- Leads and directs the marketing membership and communications team and overall strategy.
- Consistently interacts with members prospects coworkers and management with a positive attitude and focus on a culture of hospitality leadership and mutual respect.
- Develops and executes marketing tactics and strategies that enhance the awareness of the Cobblestone Creek Country Club brand and communicate the story and ongoing execution of the overall community membership marketing and sales plan working collaboratively with onsite club management and the Troon corporate team.
- Drives content development and facilitates production of all membership-related materials including but not limited to prospecting sales and member communications; website; social media channels; membership sales kit; and documents associated with onboarding.
- Conducts marketing activities as designated in the master marketing and sales plan such as community networking Realtor relations and presence and participation in member events.
- Seamlessly integrates with the club leadership team Troon Corporate team and CCCC Board and Committees; effectively reports tracks and communicates results and data. Implements and manages a Customer Relationship Management (CRM) system and Membership Prospect and Sales Report demonstrating an exceptional understanding of these tools through weekly delivery of statistics related to leads (quantity and source) prospect pipeline (sorted by rank) and sales paced by budget forecast as well as feedback from prospects who decline to join and results specific to marketing initiatives.
- Leads and implements a sales journey that gracefully connects potential members to CCCC and connects new members to the CCCC lifestyle.
- Oversees all membership paperwork related to sales upgrades downgrades and resignations; creates incoming new member files and ensures accurate completion of designated documentation; maintains all member files accurately recording pertinent activity and paperwork; and ensures all files are stored in a secure location.
- Leads the content production and packaging and delivery of a thorough and accurate onboarding for every new member ensuring the process follows a structured plan with professionally presented materials an orientation agenda that includes key department leads and a comprehensive overview of every element of the club how to use it and who the individual department leads are.
- Acts as a supportive team player who actively contributes in staff meetings and effectively communicates information that helps all associates increase their understanding of membership goals changes to policies and procedures and activities and processes related to member activities satisfaction and retention.
- Develops and adheres to a departmental budget; after approval monitors and takes corrective action as necessary to help ensure budget goals are attained.
Minimum Qualifications:
- Bachelors degree in Marketing Public Relations Communications or hospitality preferred; or a minimum of four years of experience in a related field. Country club experience preferred.
Knowledge/Skill:
- Proficiency in Microsoft Office including Word Excel Outlook PowerPoint and Publisher.
- Excellent oral and written communication skills.
- Positive attitude professional manner and appearance in all situations.
- Strong organizational skills including time management attention to detail and ability to self-start.
- Ability to multi-task and produce high-quality results.
- Familiarity with budget development fiscal management strategic planning and marketing strategies.
- Team player with the ability to work cooperatively with other departments committees and boards to attain club goals.
Benefits & Other Compensation:
This position includes eligibility for the following benefits subject to applicable plan terms:
- Healthcare Benefits Medical Dental and Vision coverage
- Retirement Benefits 401(k) with employer match (19 years of age and older)
- Time Off Paid time off (PTO) and leaves of absence in accordance with applicable law and eligibility criteria
- Additional Compensation Eligibility for Commissions
Eligibility for benefits and the specific terms conditions and offerings are governed by the applicable plan of documents and company policies which may be amended at the Companys discretion.
About Troon:
Founded in 1990 and headquartered in Scottsdale AZ Troon is the worlds largest professional club management company that specializes in services in golf hospitality and residential more than 900 locations in 45 states and 27 countries Troon is a leading employer in by values that emphasize being infectiously energetic consciously kind and humbly prosperousTroon offers professionals the opportunity to grow and succeed within a globally respected more at.
Required Experience:
Director
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more
