Member Services & Communication Coordinator

Hidden Valley Country Club located in Reno NV is pleased to announce an excellent career opportunity for a Part-Time Member Services & Communication Coordinator! We are seeking a driven individual who is eager to learn contribute and grow within a fast-paced hospitality-focused property organization. As part ofâTroon you will contribute to a global leader in golf and community management.

GENERAL PURPOSE

Serves as the primary point of contact at the Clubs front desk while coordinating timely accurate member communications. Works with Club leadership and department heads to keep members informed of events promotions operating hours facility updates and other Club information.

ESSENTIAL DUTIES

• Provides professional front-desk coverage and creates a welcoming first impression for members guests vendors and prospective members.
• Answers incoming calls responds to routine questions and routes member inquiries to the appropriate department with timely follow-up.
• Coordinates member communications with department heads and facility management including operational notices event information schedule changes and Club updates.
• Works closely with the Director of Membership & Marketing to prepare and distribute newsletters email communications event promotions flyers signage and other member-facing materials.
• Maintains accurate Club calendars website/app information operating hours event postings menus and on-property communication boards.
• Collects information from departments reviews content for accuracy and consistency and ensures communications are distributed on schedule.
• Assists with member event registration reservations general administrative support and special projects as assigned.
• Maintains organized front-desk materials forms calendars and communication records.
• Provides courteous responsive service and supports a positive member experience across all departments.
• Maintains regular and reliable attendance and performs other duties as required.

EDUCATION / EXPERIENCE

• High school diploma or equivalent required; associates degree or college coursework preferred.
• One to two years of customer service administrative hospitality communications or private-club experience preferred.

JOB KNOWLEDGE SKILLS & ABILITY PREFERENCES

• Excellent written and verbal communication skills.
• Strong organizational skills attention to detail and consistent follow-through.
• Ability to manage multiple priorities and meet communication deadlines.
• Professional friendly and service-oriented demeanor.
• Ability to work cooperatively with department heads and as part of a team.
• Proficiency with Microsoft Office; experience with Canva website/content-management platforms email marketing tools or club-management software preferred.
• Sound judgment when handling member information and Club communications.

PHYSICAL DEMANDS

Regularly sits stands walks uses a computer and telephone and communicates with members and staff. Occasionally lifts or carries materials up to 25 pounds.

ENVIRONMENT / NOISE

Work is primarily performed in a professional clubhouse and office environment with frequent interaction with members guests and Club staff. Noise level is generally moderate.

Benefits & Other Compensation:
This position includes eligibility for the following benefits subject to applicable plan terms:

• Healthcare Benefits Medical Dental and Vision coverage

• Retirement Benefits 401(k) with employer match (19 years of age and older)

• Additional Compensation Eligibility for Employee Meals

Eligibility for benefits and the specific terms conditions and offerings are governed by the applicable plan of documents and company policies which may be amended at the Companys discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale AZ Troon is the worlds largest professional club management company that specializes in services in golf hospitality and residential communities.âWith more than 900 locations in 45 states and 27 countries Troon is a leading employer in hospitality.âGuided by values that emphasize being infectiously energetic consciously kind and humbly prosperousâTroon offers professionals the opportunity to grow and succeed within a globally respected organization.âLearn more atâ.â

Required Experience:

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