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Member Service Field Office Rep Bilingual

BLDG SVC 32 B-J

Job Location:

White Plains, NY - USA

Yearly Salary: USD 60035 - 60035

Posted: 29 September 2026 (3 days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

Job Title: Member Services Field Office Representative Bilingual (Spanish)

Department: Member Services

Location: White Plains NY

The 32BJ Benefit Funds is growing and were currently seeking mission-driven Benefit Specialists (Member Services Representatives)to join our team. We offer:

Competitive Salary coupled with a great work/life balance
Satellite Location in White Plains - 150 Grand St White Plains NY 10601
Comprehensive Health Package including medical dental & vision coverage with no employee contribution to the premium for a family plan
Pension Benefitthat includes monthly employer contributions
Retirement Benefitthat includes 3% 401K employer contributions
Professional Coverage/Reimbursementincludes Tuition Reimbursement Program
Paid Time Offincluding vacation personal and sick days
Federal Paid Holidays Up to 11 days off with pay
And more...
- Mission-driven internal job growth opportunities

Annual Salary Clarification: Bilingual: $60035.19 - Per Collective Bargaining Agreement (CBA)

FLSA Status: Non-Exempt (Eligible for OT per business needs)

Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm)

About Us:

Building Services 32BJ Benefit Funds (the Funds) is the umbrella organization responsible for administering Health Pension Retirement Savings Training and Legal Services benefits to over 100000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment we embody five core values: Flexibility Initiative Respect Sustainability and Teamwork (FIRST). By following our core values employees are open to different and new ways of doing things take active steps to improve the organization create an environment of trust and respect approach their work with the intent of a positive outcome and work collaboratively with colleagues.

The Funds oversees and manages $9 billion of dollars in assets which are made up of many varied and complex funds. The dollars come from a number of sources including the property owners who pay into the funds on behalf of their employees and as such requires those who oversee and manage the money to be highly skilled financial management people.

For 2025 and beyond 32BJ Benefit Funds will continue to drive innovation equity and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365 Dynamics 365 CRM Dynamics 365 F&O Azure AWS SQL Snowflake QlikView and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members: Summary:

Under the supervision of the MS Supervisor works as a benefit representative for Member Service to assist participants with information for all the benefits offered by the Fund. Stationed in a Field Office.

Essential Duties and Responsibilities:

Collecting and analyzing data/information/correspondence to resolve a problem in real-time at high volume standards.

Provide customer service to participants to resolve eligibility or Fund benefit issues.

Educate participants about their Fund benefits through phone and walk-in interactions.

Displayed expertise in all Funds (Health Pension Legal Training Fund).

Exhibit proficiency in all benefits (Empire-Health benefits including: Dental-Vision-RX-Eligibility-Mental Health-Pension-SRSP-Disability-COBRA-etc.).

Handling of inquiries through vendors Optical Pharmacy and Employee Assistance.

Ability to handle escalated member issues on the telephone or face to face.

Follow-up to completion (member notification whether verbal or in writing) complex issues whatever the issue (i.e. pension claim etc.). Includes analyzing and interpreting related correspondence for Members.

Proven proficiency in eligibility process as well as all Benefit Systems Pension & SRSP Processes and Health.

Representatives analyze and interpret customer phone verbal and/or written inquiries.

Ongoing management of own inventory of work accumulated through Participant interactions/inquiries.

Operating computers with multiple information screens to research and resolve customer inquiries online.

Ability to effectively communicate with the Union Employers Building Representatives and Shop Stewards as well as Fund agencies in order to resolve and coordinate Member issues and processes.

Identify problems with participant interaction and provide examples to management.

Ability to effectively communicate to Participants including proficient handling of difficult communications and irate people.

Perform other functions and administrative duties as necessary or as assigned by Management.

Facilitate and attend Member and Employer Benefit Training seminars membership meetings field site visits and Brigades on a voluntary overtime basis.

Qualifications (Competencies):

Spent at least one year as a bilingual Member Service Representative with a proven track record of outstanding performance as a Member Service Representative. The candidate must also not have any disciplinary actions in regards to work performance or attendance and punctuality. Also to perform the job satisfactorily an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

Detailed knowledge of benefits as displayed through Participant handling via utilizing Empire all Member data and processing systems CRM and member contact documenting tracking tools.

Ability to prioritize work and meet deadlines.

A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel Microsoft Word and Windows applications.

Typing 40 words per minute.

Strong analytical problem solving and decision-making skills.

Excellent organizational and prioritizing skills.

Strong ability to multitask using oral visual and tactile senses simultaneously.

Flexibility with work schedule.

Soft Skills (Interpersonal Skills):

Strong oral and written interpersonal skills.

Demonstrated customer service orientation.

Ability to effectively operate in a fast-paced work environment.

Excellent listening skills.

Detail-oriented with excellent organization and communication skills.

Experience working directly with customers.

Outstanding work ethic and employment record (including attendance and punctuality).

Education:

High School diploma College a plus Call Center experience or Health Care Customer Service background is a plus.

Language Skills:

Read write and understand Spanish and English. Additional language abilities are a plus.

Reasoning Ability:

Above average.

Certificates Licenses Registrations:

None

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Under 1/3 of the time: Standing Walking Climbing or Balancing Stooping Kneeling Crouching or Crawling
Over 2/3 of the time: Talking or Hearing
100% of the time: Using Hands

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.