Member Relations Coordinator

Arcis Golf team members thrive on anticipating needs forging connections and elevating experiences for our team members and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit humble heart and a genuine respect for one another.

Job Description

Job Title: Member Relations Coordinator

Department: Operations

Reports to: General Manager and indirectly to the Vice President of Member Relations

FLSA Status: Non Exempt (hourly)

Revised: 01/2023

SUMMARY

Markets club through direct client contact to maximize membership experience. Maintains ongoing relationship with members in support of the clubs goals to achieve overall Membership growth.

Essential Functions:

Establishes and maintains positive member relationships and executes new member onboarding process. Responsible for building and facilitating the Clubs Lifestyle Content & Social offerings including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests. Work with Clubs food & beverage department to create maintain function sheets and event files for each Member event tradition and other promotions to include but not limited to entertainment contracts P&L forecasts and event floor plans. Attend events and functions to ensure proper execution of events. Supports the development of programming to increase Golf Rounds Member Visits Food & Beverage Revenue and Member Satisfaction. Responsible for facilitating the development and execution of a Member communication plan such as but not limited to answering telephone and route calls to appropriate person/department greet welcome and direct guests weekly e-blasts monthly calendars website updates an expert in developing and delivering social media content build club event displays flyers posters cart signs and banners. Supports in the development and implementation of retention strategies. Responsible for supporting communicating and adhering to the companys mission brand and core values.

Note: Other duties as assigned by supervisor or management.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Excellent people and communication skills. Demonstrated outstanding customer service. Excellent organizational skills attention to detail drive and motivation. One year of golf course/private club related work experience is preferred. Special consideration will be given to those who exhibit exemplary performance. Flexibility with schedule with evenings and weekend work required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the associate is regularly required to stand walk and use hands and fingers to handle or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop kneel crouch or crawl. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Arcis participates in E-Verify the government program that certifies an employees right to work for us in the U.S.