Member Relations Coordinator

Arcis Golf team members thrive on anticipating needs forging connections and elevating experiences for our team members and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit humble heart and a genuine respect for one another.

Gentle Creek Country Club Prosper Texas

The Member Relations Coordinator serves as a key ambassador for Gentle Creek Country Club and is responsible for creating exceptional experiences and meaningful connections with our members and guests.

This position is highly visible and member-facing with a primary focus on member engagement communication onboarding retention club programming and overall member satisfaction. The Member Relations Coordinator works closely with the General Manager Membership Sales Golf Food & Beverage and other department leaders to ensure a consistent welcoming and high-quality member experience throughout the Club.

The ideal candidate is personable proactive highly organized detail-oriented and genuinely passionate about hospitality and building relationships. This position requires someone who enjoys being visible and engaged with members rather than remaining primarily behind a desk.

• Serve as a primary point of contact and resource for Gentle Creek members and guests.
• Maintain a visible presence throughout the Club and proactively engage with members.
• Build genuine relationships with members by learning their preferences interests and needs.
• Greet welcome and assist members and guests with a warm professional and service-oriented approach.
• Respond promptly and professionally to member questions requests and concerns.
• Proactively follow up with members to ensure concerns and requests are resolved.
• Identify opportunities to increase member engagement participation and overall satisfaction.
• Work with department leaders to identify and address recurring member feedback.

• Coordinate and execute the Clubs new member onboarding process.
• Ensure new members receive a warm and personalized welcome to Gentle Creek.
• Coordinate new member communications orientations introductions and Club resources.
• Work with appropriate departments to ensure new members understand Club amenities services programming golf operations dining fitness and other member benefits.
• Follow up with new members after onboarding to ensure they are becoming comfortable and engaged with the Club.
• Maintain accurate onboarding records and ensure all required steps are completed.

• Assist in developing and executing programming designed to increase member participation and engagement.
• Work with department heads to develop and maintain a unified Club lifestyle calendar.
• Help create programs and events that encourage members to utilize the Clubs golf dining social fitness and other amenities.
• Monitor participation and member response to programming and make recommendations for improvement.
• Identify opportunities to create approachable consistent and engaging member experiences.
• Attend member events and functions to ensure successful execution and actively interact with members.

• Help develop and execute a consistent member communication strategy.
• Prepare and distribute member communications including weekly emails event announcements calendars newsletters and other Club updates.
• Assist with website updates social media content event displays flyers posters signage and other member-facing communications.
• Ensure member communications are timely accurate professional and consistent with Gentle Creek and Arcis Golf brand standards.
• Help communicate Club initiatives upcoming events programs and important information in a way that encourages member participation.

• Work closely with Food & Beverage Golf Events and other departments to coordinate member events and Club traditions.
• Assist with event planning function sheets event files floor plans menus entertainment décor and other event details as needed.
• Attend events and functions to ensure proper execution and provide a strong member-facing presence.
• Assist with post-event follow-up and evaluate member feedback and participation.

• Support the Membership Sales team in creating a positive experience for prospective and current members.
• Assist with membership inquiries and direct prospective members to the appropriate team member.
• Support retention initiatives designed to strengthen member relationships and reduce attrition.
• Identify members who may be disengaged and communicate opportunities for re-engagement to Club leadership.
• Assist with gathering and communicating member feedback and trends.
• Support membership-related administrative responsibilities as assigned.

• Maintain accurate member information and records within Club systems.
• Assist with membership documentation communications reports and other administrative tasks.
• Maintain organized files and calendars related to member communications events and onboarding.
• Protect the confidentiality of member information and Club business.
• Assist the General Manager and Club leadership with special projects and initiatives as needed.

The Member Relations Coordinator is expected to consistently demonstrate the following:

• Be visible: Spend meaningful time throughout the Club interacting with members rather than remaining behind a desk.
• Be proactive: Look for opportunities to engage members and anticipate their needs rather than waiting for requests.
• Build relationships: Know our members and make them feel recognized valued and welcomed.
• Follow through: Own requests and concerns through resolution and communicate updates when appropriate.
• Create energy: Help generate excitement and participation around Club programs and events.
• Be approachable: Maintain a positive professional and welcoming demeanor with members guests and fellow team members.
• Represent Gentle Creek: Consistently uphold the Clubs service standards brand mission and values.

• High school diploma or equivalent required; college coursework or degree preferred.
• 13 years of experience in private club hospitality customer service member relations event coordination or a related field preferred.
• Private club or golf industry experience is a plus.
• Exceptional interpersonal and communication skills.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities projects and deadlines.
• Strong customer service and relationship-building skills.
• Proficiency with Microsoft Office and the ability to learn membership and club management systems.
• Experience with social media email marketing or digital communication platforms is preferred.
• Professional appearance and demeanor appropriate for a private country club environment.
• Must be comfortable interacting with members guests and team members throughout the Club.
• Ability to work independently while also collaborating effectively with multiple departments.

This is a full-time member-facing position. The schedule will vary based on Club programming member events and operational needs. Evening weekend and holiday work will be required periodically.

The Member Relations Coordinator must be able to work in a fast-paced hospitality environment and maintain a positive and professional demeanor while managing multiple priorities.

Gentle Creek Country Club is a private country club in Prosper Texas offering members an exceptional golf dining social and recreational experience. As an Arcis Golf property Gentle Creek is committed to creating extraordinary experiences building meaningful relationships and delivering exceptional hospitality to our members and guests.

We are looking for a team member who shares that commitment and is excited to help make Gentle Creek a place where members feel known welcomed and connected.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Arcis participates in E-Verify the government program that certifies an employees right to work for us in the U.S.