Medical Laboratory Admin Assistant

Location: Tempe AZ 100% In-Person
Schedule: Full-Time MondayFriday 8:00 AM5:00 PM

Are you ready to build a rewarding long-term career in the growing healthcare industry Patients Choice Laboratories is looking for a motivated and professional Medical Laboratory Admin Assistant to join our Tempe Arizona team.

In this role youll be an important part of our daily operations providing support to patients healthcare providers and clinical teams. Youll use your communication problem-solving and technical skills to manage a high volume of inquiries while delivering professional and compassionate service.

Were looking for someone who is organized adaptable eager to learn and interested in growing within the healthcare field. If youre a strong communicator with excellent attention to detail and a passion for helping others wed love to hear from you!

• Support Patients & Providers: Serve as a primary point of contact for incoming patient and provider inquiries and manage inbound calls with a focus on data entry.
• Provide Accurate Information: Assist with laboratory-related questions order status updates specimen requirements and general account inquiries.
• Navigate Multiple Systems: Use various software platforms databases and internal resources simultaneously to research and resolve questions efficiently.
• Document Interactions: Accurately record calls inquiries resolutions and other important information in company systems.
• Collaborate Across Teams: Work closely with internal departments to resolve issues and ensure timely communication and follow-up.
• Escalate When Needed: Recognize complex or sensitive issues and appropriately escalate them to management or the appropriate department.
• Protect Confidential Information: Maintain patient and company confidentiality while following HIPAA requirements healthcare regulations and company policies.
• Contribute to Team Success: Support daily operational needs and assist with additional responsibilities as assigned.

• Associates or Bachelors degree required.
• Degree in Biomedical Science or a related field preferred.

• Previous customer service experience required; call center experience is a strong plus.
• At least 1 year of experience using medical terminology.
• Previous experience in a laboratory healthcare medical office or related environment is highly preferred.

• Strong computer skills and the ability to work comfortably across multiple software platforms.
• Ability to type at least 40 WPM while actively speaking with a caller.
• Excellent verbal and written communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to quickly learn and retain complex medical and laboratory information.
• Strong multitasking and problem-solving abilities.
• Professional empathetic and positive approach to customer service.
• Ability to remain calm focused and professional in a fast-paced high-volume environment.

At Patients Choice Laboratories we believe in supporting our employees as they support our patients and clients. Our benefits include:

• Medical Dental and Vision Insurance
• Disability Insurance
• Paid Sick Leave
• Employee Discount Programs
• Opportunities for Professional Growth and Advancement
• Potential Pathways into Supervisory and Management Roles

This is a 100% in-person administrative position based at our Tempe AZ office. Candidates must be able to reliably commute to the office or relocate to the area before their start date.

If youre organized self-motivated eager to learn and ready to make a meaningful contribution to healthcare operations wed love to meet you. Apply today and take the next step in your career with Patients Choice Laboratories!

Required Experience:

Junior IC