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Mechanical Help Desk Supervisor
Job Location:
Job Location:
New Castle, CO - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Req ID:528610
At Alstom we build what millions depend on daily - rail transportation systems that cant afford to fail. Were more than 85000 people worldwide creating the industrys most diverse portfolio: high-speed trains metros trams maintenance services and integrated systems.
More Than a Job: A Mission
We seek a passionate Mechanical Help Desk Supervisor to lead the design and development of robust support solutions working alongside dedicated teams to ensure seamless operations. As a professional and team manager you will drive ownership and foster a culture of excellence making a lasting impact on the reliability of our systems.
Your Role Your Impact
- Oversee scalable help desk operations to support growing business needs
- Collaborate with cross-functional teams to resolve technical issues efficiently
- Ensure reliability and uptime of critical support systems
- Champion innovative approaches to improve service delivery and user experience
- Promote knowledge sharing and continuous improvement within the support team
Youll work with sharp committed teams solving complex challenges that shape the future of mobility ensuring seamless integration of business and technology.
What You Bring
- Minimum of an associates degree in Information Technology Computer Science or related field
- Over 2 years of experience in IT support with at least 2 years in a supervisory role
- Proficiency in help desk software ITIL frameworks and troubleshooting methodologies
- Strong understanding of customer service principles and technical support best practices
- Leadership communication and problem-solving skills to motivate and guide teams
How Success Is Measured
- Meeting delivery timelines and achieving strategic support goals
- Fostering collaboration and effective team leadership
- Reducing defects resolving issues quickly and driving operational efficiency
Alstom A Great Place to Grow
- Leverage advanced technology and align with Alstoms strategic vision
- Make a global impact from the New Castle office
- Advance your career through continuous learning and development opportunities
Here progress isnt always easy but the impact is real. Because the scale is massive the tasks are complex when the system runs the train moves and the city connects that feeling stays with you. And the legacy lasts.
Required Experience:
Manager
About Company
Leading the way to greener and smarter mobility worldwide, Alstom develops and markets integrated systems that provide the sustainable foundations for the future of transportation.
