MCB Branch Manager

GENERAL DESCRIPTION OF POSITION

Supervise and direct the operational activities of the branch providing all services to which the location and personnel are suited. Serve the customers within our target market in an extraordinary manner so that our brand name and reputation continue to flourish. Ensure that operations and transactions are handled efficiently and in compliance with regulatory and bank policies and procedures. Assist customers with loans and cross-sell MCB products and services. Invest in our personnel so that they learn grow and become better all around Team Members and enjoy working for MCB.

ESSENTIAL FUNCTIONS:

1. Branch Administration

1. Exercise daily supervision over assigned staff and assist with personnel administration matters as necessary including hiring training counseling performance reviews and other matters.
2. Provide assistance and support to staff in dealing with customer problems assisting in the resolution of particularly sensitive or complex problems. Assist with phone calls transfers etc.
3. Prepare and implement appropriate controls and action plans and ensure that each person understands how he/she fits into those plans. Set reasonable goals with deadlines for completion and monitor the compliance with such plans and achievement of such deadlines.
4. Teach implement and enforce all company policies and practices and set an example for others in the branch to follow.
5. Ensure that staff is fully informed regarding Bank services policies and procedures. Train staff and reinforce learning by ensuring appropriate accountability and counseling.
6. Ensure that appropriate reports are completed accurately and filed in a timely fashion.
7. Maintain high morale by establishing good communications and a positive environment.
8. Ensure that building grounds and equipment are properly maintained at all times. Stock with necessary items forms tickets notices promotional items and cleaning breakroom and customer hospitality supplies etc. Take initiative to address maintenance cleaning safety and other facility issues. Work with branch administration and area presidents to keep the building and workspaces clean tidy professional and in top condition.
9. Direct staff and tasks for customer events promotions holiday decorating location meetings and other events at the location. Ensure that food and necessary items are ordered and set up; oversee cleanup after the event.
10. Assess expenses in every area under your supervision. Assist in developing and then implement procedures to control costs and make the Bank more profitable.

2. Branch Operations

1. Ensure that operational procedures are managed and handled appropriately including dual control vault cash ATM balancing security safety deposits deposit operations opening and closing procedures customer concerns and account opening and maintenance etc.
2. Learn and manage the opening of all types of accounts in compliance with MCBs policies and procedures. Be the go-to person at your branch for questions and problems with accounts and train staff as appropriate.
3. Assist with operational transactional teller and balancing duties as necessary.
4. Maintain security programs for the location and ensure that testing codes and procedures are regularly monitored and up-to-date.
5. Review and approve unusual transactions receiving signature or endorsement verification according to the Banks policies and procedures.
6. Maintain an adequate cash position to meet branch needs; ensure balanced vault and ATM.
7. Review all accounts in delinquent or overdraft status. Take appropriate action to collect and bring accounts to current position.
8. Conduct monthly surprise teller cash counts on teller drawers and ensure that other branch review functions are handled properly.
9. Review teller outages on a regular basis reinforcing training where necessary and take other actions appropriate under the circumstances including reporting major discrepancies.
10. Collect on cash items or send to payee bank for collection call customers on checks send mutilated or foreign currency for collection.

3. Products and Service

1. Refer customers to other departments within the bank when appropriate in order to ensure that they receive complete information on products and services that would broaden their scope of business within the Bank. Refer creditworthy customers to the Banks lending staff.
2. Promote friendly relations with retail customers local businesses trade organizations and service clubs concentrating efforts on those within marketing areas.
3. Service customers (e.g. access to lock boxes funds transfers term deposits retirement savings plan contributions automated teller transactions night deposits mail payments open new accounts etc.) cross-sell and provide information on Bank products and services.
4. Be mindful of client needs for loans and other types of credit; assist in converting loan-only customers into long-term banking clients with multiple services per household.
5. Assist lenders with collection of information and loan processing as directed.

4. Productivity

1. Help grow MCB profitability at the branch by actively pursuing deposits fee income loan growth credit insurance and other appropriate means.
2. Actively increase customer base through outreach and calling within the community. Meet goals set by management for prospect calls and referrals.
3. Goals and promotions will be set periodically to increase business and income. Make goals and assist team when possible.
4. Be aware of own book of business economic conditions rates and other factors that affect productivity and communicate with management about trends concerns successes and other factors that affect the production of the team.
5. Participate in community activities to increase Banks visibility and to enhance new business opportunities.

5. Compliance

1. Diligently protect confidential information and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
2. Maintain an active awareness and understanding of policies procedures designated authorities regulations and laws including but not limited to the Bank Secrecy Act Anti-Money Laundering Act etc. Follow these at all times.
3. Communicate openly with supervisors and other management about policies procedures work conduct and job functions. Ask questions to clarify any uncertainty in issues.
4. Address and report suspected violations of policy procedure Bank Secrecy Act Anti-Money Laundering Act and other laws and guidelines as outlined in the Code of Conduct. Reported information will be kept confidential.
5. Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.

6. Other

1. Ability to work scheduled and other needed hours at the designated location(s)
2. All Team Members should provide consistently positive effective helpful service to all customers both internal and external.
3. Assist other managers or Team Members as needed.
4. Management or Bank policy may revise delete or add responsibility as necessary.

7. Activity

1. Ability to operate office equipment telephones and computers
2. Ability to communicate fluently in English in person in writing and on the computer
3. Ability to hear speak and understand verbal communication
4. Ability to read write count and perform basic math functions
5. Ability to move head shoulders neck and arms freely (e.g. operation of office equipment)
6. Ability to use manual dexterity and fine manipulation for operating a keyboard using equipment filing etc.
7. Ability to lift up to 15 pounds grasp reach and pull
8. Ability to think remember learn new information and apply cognitive data to job functions
9. Ability to assess and concentrate on mental and physical job tasks to see them to completion
10. Ability to drive oneself independently for travel between locations
11. Ability to present information to groups in an understandable format or fashion

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty mentioned requirements listed below are representative of the knowledge skill and/or ability required.

EDUCATION AND EXPERIENCE

High school diploma or equivalent plus specialized schooling and/or onâtheâjob education in a specific skill area; e.g. banking operations customer service clerical/administrative functions etc. plus 2 years of related banking experience and/or training or an equivalent combination of education and experience. Candidates should possess at least two years of relevant banking experience and/or training or an equivalent combination of education and experience. Previous supervisory experience and a proven ability to implement policies and procedures are essential. Strong interpersonal verbal and telephone communication skills exceptional organizational abilities and proficiency with Microsoft Windows Word Excel and email systems are required.

PREFERRED EDUCATION AND EXPERIENCE:

Preferred qualifications include a 4 year degree in Finance Marketing or equivalent; Extensive experience in Retail Banking; Banking sales experience in Retail Banking; Some lending and/or credit experience

ADDITIONAL INFORMATION

Not indicated

Required Experience:

Manager