Marketplace Business Operations Program Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible trading cards autographs comic books coins video games event tickets and memorabilia. Our subsidiaries include PSA PCGS Beckett SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana California and offices in New Jersey Texas Florida Japan Shanghai Hong Kong Canada Mexico Germany the UK and France.

As part of our interview process we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles and at our discretion candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Marketplace is a new organization at Collectors including PSA Exchange and eBay consignment. Were looking for an experienced generalist to join our team as a Marketplace Business Operations Program Manager. Youll oversee critical day-to-day functions and strategic project delivery ensuring that business critical initiatives are executed efficiently and accurately. You will cover a wide range of projects across all of our business lines and functions. This is a high growth potential role with a variety of pathways for advancement.

Youll report to the Sr. Manager Marketplace and work from our Santa Ana CA or Jersey City NJ office (with preference to candidates who can work from our Jersey City NJ office). Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What Youll Do:

• Manage operational functions key to the day-to-day running of the business

• Enable our next phase of growth by building scalable systems to replace manual processes

• Execute larger scale business transformation projects from start to finish in a highly organized fashion

• Partner with other functional teams within our business to set up operational rigor and strong cadences to solve their operating challenges

• Manage bespoke billing and fulfillment programs for key accounts as necessary

• Leverage AI and other tools to build automation into our processes wherever possible

Who You Are:

• 5 years of experience in marketplace / e-commerce business operations strategy or program management OR 3 years of management consulting

• Generalist approach with a willingness to tackle a wide variety of projects

• Highly organized and detail oriented with a strong internal sense of urgency

• Strong analytical and problem-solving skills; comfortable using data to drive decisions.

• Excellent project management communication and cross-functional collaboration abilities.

Salary Range:

The salary range for this position is $110000-$180000. Actual compensation on this range varies based on a variety of non-discriminatory factors including location job level experience and skill set. This role may be eligible for bonuses commissions or other forms of compensation please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical Dental and Vision

• Additional Benefits: Full-time employees are eligible for fertility commuter and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities

Candidates must be authorized to work in the United States.

#LI-Remote #BI-Hybrid #BI-Remote

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We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

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