Marketing Coordinator Inforum

Job Title

Position Overview

Shaw Contract creates innovative flooring solutions for a global and diverse customer base. Our extensive product line includes carpet tile broadloom area rugs LVT PVC-free resilient porcelain and engineered hardwood. With sales teams in over a dozen countries our products are featured in office buildings schools healthcare facilities multifamily and senior living spaces hotels and resorts worldwide. At Shaw Contract we prioritize sustainability and design excellence crafting products that positively impact people and the planet. Our commitment to design optimism ensures we deliver flooring solutions that blend aesthetics with function meeting the highest standards of quality and sustainability. Shaw Contract is a part of Shaw Industries a wholly owned subsidiary of Berkshire Hathaway Inc. with more than $5 billion in annual sales and approximately 18000 associates worldwide.

Please note this position is based out our Create Centre in Cartersville GA.

As a Marketing Coordinator for the brands Inforum group you will serve as the marketing departments front-line communication and support to our sales force and clients; making sure our sales team has the product competitive and technical information needed to grow our business across all market segments and product categories.

Responsibilities:

• Handle inquiries and requests concerning products brand messaging and installation; serving as the front-line point of contact for our sales force and clients via phone text email and live chat.
• Complete requests for standard and custom requests for sales; including local Account Managers and RVPs.
• Communicate and coordinate with other departments including Technical Services customer service R&D Sample department and Marketing Services.
• Research and provide competitive analysis.
• Manage and maintain Shaw Resource Center Inforum team Drive or other designated databases with product marketing project and technical data to ensure updated and accurate information.
• Assist Marketing Managers and Segment Directors with short-term and long-term ongoing marketing projects.
• Maintain a positive empathetic and professional attitude toward customers at all times.
• Acknowledge and resolve internal and external customer issues providing a world class client experience.
• Manage and maintain a continuous feedback loop collecting feedback knowledge and insights from customers sharing with the appropriate internal teams and taking action to address it.

Required Qualifications:

• Bachelors degree in Marketing Communications Business or a related field or Equivalent combination of education and relevant professional experience.
• Ability to work onsite at the Create Centre in Cartersville GA a minimum of four days per week.
• Excellent computer skills
• Excellent verbal and written communication skills
• Basic graphic design skills

Preferred Qualifications:

• Marketing communications customer service project coordination or sales support experience
• Experience working in fast-paced customer-facing environments
• Experience with CRM systems such as Salesforce
• Experience using Adobe Creative Suite Canva or similar design tools
• Flooring building products architecture design or construction industry experience
• Experience managing phone email and chat-based customer interactions.

Required Competencies:

• Communicate Effectively
• Initiate Action
• Learn & Apply
• Collaborate
• Build Customer Satisfaction

Shaw benefits include:

• Medical dental and vision insurance
• Life insurance and disability coverage
• Tuition reimbursement
• Employee assistance program
• Health savings account
• Paid Time Off
• Parental Leave
• 401K and Retirement Plans
• Product discounts for employees
• Adoption assistance
• Shaw Family Health Center (Dalton GA and Cartersville GA locations)
• And much more.

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