Manager, Underwriting Services-Wholesale Casualty

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Everest is a global leader in risk management rooted in a rich 50 year heritage of enabling businesses to survive and thrive and economies to function and flourish. We are underwriters of risk growth progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders who care deeply about our impact on communities and the wider world.

Everest Evolution is seeking a highly motivated Manager Underwriting Services Wholesale Casualty to lead a team of Underwriting Assistants responsible for delivering best-in-class operational support across our Property & Casualty insurance portfolio.

This role is accountable for driving operational excellence service quality productivity and employee engagement while ensuring critical underwriting support functions are executed accurately efficiently and in accordance with established service level commitments. The Manager serves as a key operational leader responsible for optimizing workflows leveraging data and analytics to drive performance leading organizational change initiatives and fostering a culture of continuous improvement.

Success in this position requires a strategic mindset strong leadership capabilities operational expertise and the ability to influence cross-functional stakeholders while balancing day-to-day execution with long-term business objectives. The ideal candidate thrives in a fast-paced evolving environment and is passionate about developing high-performing teams that deliver exceptional service to underwriting partners and customers.

• Lead and develop a team of Underwriting Assistants responsible for supporting underwriting operations across one or more business segments.
• Maintain accountability for end-to-end operational performance ensuring timely and accurate completion of key processes including rating support policy issuance endorsements renewals audits and other underwriting support activities.
• Monitor operational metrics service level agreements (SLAs) quality indicators and productivity benchmarks to ensure consistent achievement of business objectives.
• Proactively manage workload distribution resource allocation capacity planning and prioritization efforts to balance service demands and optimize team performance.
• Serve as an escalation point for operational issues driving timely resolution and minimizing impact to internal and external customers.

• Utilize operational data dashboards and reporting tools to identify trends assess performance and drive informed decision-making.
• Analyze production quality and service metrics to uncover root causes improve efficiency and enhance customer outcomes.
• Establish performance expectations and accountability measures that align individual team and organizational objectives.
• Communicate business results operational insights risks and opportunities to leadership and key stakeholders.

• Establish a culture of evidence-based problem solving by ensuring operational decisions and corrective actions are informed by data root cause analysis and measurable outcomes rather than anecdotal observations.
• Champion a culture of continuous improvement by identifying opportunities to streamline workflows eliminate waste improve quality and increase operational efficiency.
• Lead root cause analysis efforts utilizing structured problem-solving methodologies to address recurring challenges and improve business outcomes.
• Partner with underwriting operations technology and business stakeholders to design and implement process enhancements automation opportunities and operational improvements.
• Support organizational transformation initiatives by driving adoption of new technologies tools workflows and operating models.

• Ensure adherence to established quality standards operational controls regulatory requirements and audit expectations.
• Oversee quality assurance activities and audit responses utilizing findings to identify development opportunities and strengthen process performance.
• Monitor quality trends and implement corrective action plans to mitigate risk and improve overall operational consistency.
• Foster a culture of accountability and operational discipline that promotes accuracy compliance and customer confidence.

• Lead all aspects of people management including recruitment onboarding coaching performance management development planning employee engagement succession planning and retention.
• Build and sustain a high-performing collaborative team culture focused on accountability continuous learning and service excellence.
• Develop team capabilities by identifying skill gaps establishing development plans and ensuring employees possess the competencies required to meet evolving business needs.
• Create an environment that encourages innovation ownership professional growth and continuous feedback.

• Establish and maintain strong partnerships with underwriting operations technology compliance and business leaders to support organizational goals.
• Act as a trusted advisor and operational partner by identifying risks presenting solutions and driving alignment across stakeholders.
• Lead change management activities associated with strategic initiatives ensuring successful implementation and adoption.
• Communicate organizational priorities operational changes and business objectives effectively across all levels of the organization.

• Participate in strategic planning activities operational reviews and business initiatives.
• Support special projects enterprise initiatives and cross-functional programs as assigned.
• Contribute to the ongoing evolution of Everests operational capabilities service model and customer experience strategy.

Qualifications Education & Experience

• Bachelors degree or equivalent combination of education and relevant experience.
• Minimum of 5 years of progressive operational leadership insurance operations underwriting support or related business experience.
• Prior experience with commercial automobile insurance is preferred.
• Prior experience leading and developing teams in a service-oriented operational environment.
• Demonstrated success managing performance through data metrics and operational analytics.
• Strong proficiency in Microsoft Office applications particularly Microsoft Excel including advanced data analysis reporting pivot tables formulas and trend analysis.
• Experience leading process improvement change management workflow redesign or operational transformation initiatives preferred.

Knowledge Skills & Competencies

• Strong understanding of Property & Casualty insurance products underwriting operations policy administration processes and insurance terminology.
• Experience supporting wholesale casualty business preferably including admitted and non-admitted products primary and excess placements general liability construction and commercial auto.
• Knowledge of operational controls service delivery models quality management and regulatory considerations.

• Exceptional analytical critical thinking and problem-solving capabilities.
• Ability to leverage data and business insights to identify opportunities diagnose operational challenges and implement sustainable solutions.
• Strong business acumen with the ability to evaluate competing priorities and make sound decisions in a dynamic environment.

• Proven ability to lead motivate coach and develop high-performing teams.
• Strong executive presence communication and influencing skills with the ability to engage stakeholders across all levels of the organization.
• Demonstrated ability to lead through change while maintaining employee engagement and operational stability.

• Deep commitment to delivering exceptional service and creating positive customer experiences.
• Results-oriented mindset with a focus on accountability quality responsiveness and continuous improvement.
• Ability to effectively manage multiple priorities while delivering against business commitments.

• Intellectual curiosity and a passion for continuous learning and operational excellence.
• High degree of ownership accountability and sense of urgency.
• Strong organizational project management and prioritization skills.
• Adaptability and resilience in a fast-paced evolving business environment.
• Ability to build credibility foster collaboration and drive results across diverse teams and stakeholders.

The base salary range for this position is $90000 - $120000 annually. The offered rate of compensation will be based on individual education experience qualifications and work location. All offers include access to a variety of benefits to employees including health insurance coverage an employee wellness program life and disability insurance 401k match retirement savings plan paid holidays and paid time off (PTO).

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What if I dont meet every requirement At Everest we are dedicated to building an inclusive and authentic workplace. So if you are excited about this role but your past experience doesnt align perfectly with every element in the job description we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest our purpose is to provide the world with protection. We help clients and businesses thrive fuel global economies and create sustainable value for our colleagues shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Clickhereto learn more about our culture.

• Our Valuesare the guiding principles that inform our decisions actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviorsdefine how we operate and interact with each other no matter our location level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues and the global communities we serve.

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Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion or creed sex (including pregnancy) sexual orientation gender identity or expression national origin or ancestry citizenship genetics physical or mental disability age marital status civil union status family or parental status veteran status or any other characteristic protected by law. As part of this commitment Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Everest Benefits at

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