Manager, Technical Operations Specialized Openings

Do you enjoy leading teams that turn complexity into exceptional customer experiences Are you energized by improving processes developing people and driving operational excellence Do you thrive at the intersection of project management customer care and business operations

If you answered should talk!

ASSA ABLOY Door Group is seeking aManager Technical Operations Specialized Openings to lead the customer-facing operations that support our growing Specialized Openings business.

Reporting to the Head of Specialized Openings this role is accountable for the daily execution of customer-facing operations leading Technical Project Managers Customer Care teams and Post-Production Assembly functions. The position ensures customers receive a seamless experience from quotation through delivery while fostering strong collaboration across sales engineering manufacturing supply chain and field stakeholders.

Success in this role will be measured by customer satisfaction operational efficiency on-time delivery order accuracy team development and the ability to scale processes that support profitable growth.

What You Will Do as Our Manager Technical Operations

While the Head of Specialized Openings defines where we are going the Manager of Technical Operations ensures we deliver on that promise to every customer every day.

To achieve this you will:

• Lead Technical Project Management Customer Care Estimating and Order Operations activities across the Specialized Openings business

• Translate business product and market strategies into consistent operational and customer-facing execution

• Develop and implement standardized workflows best practices and continuous improvement initiatives that enhance efficiency elevate the customer experience and support future growth

• Ensure quotes submittals orders and customer projects move efficiently accurately and on schedule

• Partner closely with Product Management Manufacturing Engineering Sales and Customer Care teams to deliver best-in-class customer support

• Drive a customer-centric operating model focused on responsiveness communication and accountability

• Identify and mitigate project risks application concerns scope gaps and margin exposure

• Protect profitability through operational discipline and sound decision-making

• Manage team capacity priorities and issue resolution to ensure operational effectiveness

• Build coach and develop a high-performing team focused on collaboration accountability and operational excellence

• Participate in creating a safe and harmonious working environment

• Assure compliance with federal state local and corporate policies regulations AADG programs and policies and the ASSA ABLOY Code of Conduct

The Skills and Experience You Need

• Bachelors degree in Business Construction Management Operations Management Supply Chain Engineering or a related field or equivalent experience

• 7 years of progressive leadership experience in operations project management customer operations technical services estimating order management manufacturing or a related environment

• Demonstrated success leading cross-functional teams and driving operational performance

• Strong customer-facing experience with the ability to manage complex projects and stakeholder relationships

• Experience developing and implementing process improvements that enhance efficiency and scalability

• Strong business acumen with the ability to balance customer satisfaction operational performance and profitability

• Excellent communication problem-solving and organizational skills

• Proven ability to influence and collaborate across multiple functions and levels of an organization

Preferred Qualifications

• Experience within architectural openings doors and hardware building products construction specialty manufacturing engineered products or related industries

• Experience supporting estimating project management order fulfillment customer care or technical services functions

• Experience working within demountable walls or prefabricated construction environments

• Lean Continuous Improvement Six Sigma or other process improvement experience

Competitive compensation with a target salary range up to $150000 depending on experience skills and qualifications

What We Offer!

We believe in creating opportunities and providing benefits that empower you to grow thrive and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Competitive compensation

• Paid vacation sick time and company holidays

• Medical Dental and Vision Insurance

• Life Insurance AD&D Short- and Long-Term Disability

• 401(k) with company contributions

• Tuition Reimbursement

• Learning and Career Development opportunities

• Flexible Spending Accounts

• Employee Assistance Program

• Employee discount and recognition programs

• Well-being and employee experience initiatives designed to support you throughout your career

We Review Applications Regularly So Dont Wait!

We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us.

To help protect your personal information we do not accept applications by email or post.

If you have questions about the role or the hiring process please contact Stephanie Mandato Senior Talent Acquisition Manager at

Lets create a safer and more open world together

AADG Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.