Manager, Solution Specialists

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya was built by builders - and were still building. We look for people who create rather than wait who see a hard problem and lean in and who treat challenges as raw material. At Kaseya everyone plays a role in shaping the future of IT: whether youre in engineering product sales marketing customer support or operations your work helps protect defend and optimize IT environments across the globe.

Were building teams that grow perform and make an impact. If youre driven by the itch to make things better - a product a process a career - youll fit right in.

At Kaseya we dont just raise the bar. We build it.

Position Summary

Kaseya is seeking a Manager Solution Specialists to lead coach and scale a team of product-focused sales experts who partner with our account management organization to cross-sell Kaseyas products into our existing customer base. This is a player-coach leadership role for someone with strong B2B/SaaS sales management experience and a technical aptitude for IT and security software.

You will be responsible for the performance development and productivity of your Solution Specialist team ensuring they operate as trusted go-to technical sales resources for Account Managers consistently hit quota and drive measurable revenue growth across one to three product lines.

Key Responsibilities

• Hire onboard coach and develop a high-performing team of Solution Specialists.
• Set clear individual and team quotas KPIs and performance expectations; manage performance reviews and improvement plans as needed.
• Act as the escalation point and strategic advisor for complex high-value or stalled opportunities within the teams pipeline.
• Partner closely with Account Management and Sales leadership to align cross-sell strategy territory/account coverage and resource allocation.
• Drive product expertise and consultative selling skills across the team ensuring Specialists remain evangelists and trusted technical resources for their assigned products.
• Oversee pipeline management and forecasting; deliver accurate consolidated forecasting and pipeline reporting to senior leadership on a weekly basis.
• Establish and reinforce best practices sales methodology and playbooks for product demos presentations and consultative discovery.
• Analyze team performance data and market/competitive intelligence to identify coaching opportunities and areas for process improvement.
• Collaborate with Product Marketing and Enablement teams to ensure the team has up-to-date messaging collateral and training on new features and releases.
• Remove roadblocks by marshaling internal resources (technical product legal etc.) to keep deals moving through the sales cycle.
• Foster a high-energy accountable and collaborative team culture aligned with Kaseyas values.
• Consistently lead the team to meet and exceed monthly and quarterly quotas.

Required Qualifications

• 5 years of B2B/SaaS sales experience including 2 years in a sales management team lead or player-coach capacity ideally within inside sales or solution/product-specialist teams.
• Demonstrable track record of building coaching and scaling successful sales teams to meet or exceed quota.
• Technical knowledge and/or experience in security software or IT infrastructure sales.
• Strong technical understanding of technology and the ability to translate it into business value for customers and coach others to do the same.
• Experience partnering cross-functionally with Account Management Product and Marketing teams.
• Strong forecasting pipeline management and data-driven decision-making skills.
• Excellent communication coaching and relationship-building skills across all levels of an organization.
• Personable leadership style with high energy enthusiasm and the ability to motivate a telephone/virtual sales environment.
• Prior experience in the MSP or IT management software industry is a plus.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.