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Manager, Social Work

BLDG SVC 32 B-J

Job Location:

New York City, NY - USA

Yearly Salary: USD 102000 - 112000

Posted: 29 September 2026 (2 days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

Job Code G2526HF	Department Name Health Fund Admin	Reports To Senior Manager Social Work
FLSA Status Exempt	Union Code N/A	Management Yes

About Us:

Building Services 32BJ Benefit Funds (the Funds) is the umbrella organization responsible for administering Health Pension Retirement Savings Training and Legal Services benefits to over 185000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment we embody five core values: Flexibility Initiative Respect Sustainability and Teamwork (FIRST). By following our core values employees are open to different and new ways of doing things take active steps to improve the organization create an environment of trust and respect approach their work with the intent of a positive outcome and work collaboratively with colleagues.

The Funds oversees and manages $11 billion of dollars in assets which are made up of many varied and complex funds. The dollars come from a number of sources including the property owners who pay into the funds on behalf of their employees and as such requires those who oversee and manage the money to be highly skilled financial management people.

32BJ Benefit Funds will continue to drive innovation equity and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365 Dynamics 365 CRM Dynamics 365 F&O Azure AWS SQL Snowflake QlikView and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members: Summary:

Under the supervision of the Senior Manager Social Work the Manager Social Work manages the day-to-day operations of the Social Work function within the Health Services unit. This role provides frontline leadership and supervision to social work staff while ensuring the delivery of high-quality supportive counseling crisis intervention advocacy care coordination and resource navigation services to members.

The Manager Social Work serves as a key liaison among members healthcare and benefit vendors Fund departments employers union representatives and community-based organizations to facilitate access to services and support positive member outcomes. This role is responsible for operational oversight staff development workload management and the continuous improvement of social work services that advance the 32BJ Health Funds mission.

Essential Duties and Responsibilities:

Provide supervision coaching mentoring and performance feedback to Social Work staff

Identify staff training needs and support professional development activities

Monitor caseload distribution and workload balancing across the team

Manage and assign referrals and daily workload within assigned staff

Assist with coverage planning to ensure continuity of services

Conduct periodic reviews of case documentation to ensure quality consistency and compliance with professional standards

Monitor adherence to Funds policies social work practice standards and applicable regulatory requirements

Maintain records and statistics and generate monthly reports to key stakeholders

Participate in drafting editing and updating unit Standard Operating Procedures (SOPs)

Assess and evaluate needs of participants

Provide supportive counseling crisis intervention information and referral entitlement counseling and advocacy services to members

Keep accurate documentation of interactions with members

Coordinate requests for critical incident counseling for members at their work sites

Maintain relationships with referents

Serve as liaison between members and families with Fund vendors including WebTPA Optum Rx and John Hancock

Act as a Health Fund liaison between the member needing social work services and the union

Conduct educational presentations to departments the Funds and Union

Serve as a resource for the Funds and Union Health staff

Participate in clinical rounds with Communitas RN Case Managers

Collaborate with Health Services clinical staff on appropriate cases that require Social Worker intervention

Assist in creating partnerships with providers community organizations and government resources

Maintain working relationships with vendors and the union necessary to resolve member cases

Assist in creating and maintaining a resource database

Maintain up-to-date knowledge of Fund benefits resources and entitlements

Participate in planning and administration of special projects as assigned

Perform other relevant duties as assigned by senior managements

Qualifications (Competencies):

Minimum 3 years of counseling and social work experience

Experience providing crisis intervention advocacy resource navigation and supportive counseling services required

Supervisory or people management experience required including coaching performance management workload distribution and/or staff development

Strong knowledge base of the healthcare industry community resources entitlement programs and care coordination practices

Welfare/Trust Funds or Union environment background a plus

Outstanding analytical and problem-solving skills

Proficiency in Microsoft Office with emphasis on Excel and Word

Ability to work on simultaneous projects with diverse working groups

Excellent customer service skills

Soft Skills (Interpersonal Skills):

Excellent organizational and prioritizing skills

Strong active listening and communication skills

Demonstrated emotional intelligence sound judgement and discretion when handling sensitive and confidential matters

Strong conflict resolution negotiation and de-escalation skills in challenging or crisis situations

Strong relationship-building and stakeholder management skills with the ability to work effectively across different stakeholders

Ability to provide compassionate member-centered support while maintaining professionalism

Demonstrated leadership and team development skills including the ability to motivate mentor and develop staff

Education:

MastersDegree in Social Work (MSW) required

Language Skills:

The ability to read write and understand English is essential

Bilingual in English/Spanish preferred

Reasoning Ability:

High

Certificates Licenses Registrations:

NY State license in Social Work (L.M.S.W. or L.C.S.W) required

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

Manager

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