Manager, ServiceNow Platform

The Basics

The Manager ServiceNow Platform is the strategic owner of Taniums enterprise ServiceNow environment accountable for the platform roadmap governance and delivery across our full suite of modules: ITSM ITOM Hardware and Software Asset Management (HAM/SAM) Vulnerability Response (VR) Security Incident Response (SIR) Integrated Risk Management (IRM) Strategic Portfolio Management (SPM) and Technology Provider/Customer Service Management (TPSM/CSM). Youll lead a team of seven platform specialists mature our CMDB and CSDM framework and serve as the primary partner to IT and Security to stakeholders across the broader organization and to the customer-facing teams who rely on ServiceNow to run the business.

Two things make this role stand out. Youll join our TPSM/CSM implementation mid-flight a high-visibility program reshaping how Tanium delivers and manages customer service at scale. And youll serve as customer zero for Taniums own product integrations working directly with our product and engineering teams to pilot validate and operationalize native Tanium capabilities within ServiceNow before they reach customers. Youll also lead the adoption of AI across the platform from Now Assist to agentic workflows and AI-driven automation.

This is a people-first leadership role for a technically grounded manager who can balance hands-on platform ownership with leading an already high-performing team meshing with its established culture while continuing to develop it.

This position follows the Companys hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison TX; Bellevue WA; Durham NC; Emeryville CA; or Reston VA.

What youll do

• Lead and develop the team

  • Manage mentor and retain a team of seven ServiceNow administrators developers architects and business analysts
  • Define team goals career development paths and performance expectations; conduct regular 1:1s and reviews
  • Own Agile/Scrum delivery sprint planning backlog grooming and story pointing for predictable high-quality releases
  • Foster a culture of continuous improvement collaboration and accountability

  Own the platform

  • Define and execute the ServiceNow platform roadmap balancing stakeholder demand with platform health technical debt and upgrade cycles
  • Govern the platform coding standards change management release processes upgrades patching and instance health across sub-production and production environments
  • Own integration strategy across ServiceNow and enterprise systems (Integration Hub REST/SOAP APIs MID Servers) partnering with infrastructure security identity finance and HR
  • Serve as customer zero for Tanium product integrations pilot and operationalize real-time endpoint data vulnerability feeds asset discovery and automated remediation workflows before they reach external customers

  Drive CMDB and CSDM maturity

  • Own the CMDB governance framework: data quality standards CI lifecycle duplicate management and reconciliation rules
  • Lead CSDM adoption as the foundational data model for every new module deployment
  • Manage Discovery Service Mapping and Tanium SGC for accurate real-time infrastructure data enriched by Tanium as an authoritative endpoint source

  Deliver across the module portfolio

  • Help drive the ongoing TPSM/CSM implementation shaping design decisions stakeholder alignment and delivery milestones in close partnership with Customer Success and Operations leadership
  • Oversee configuration improvement and stakeholder satisfaction across all licensed modules (ITSM ITOM HAM SAM VR SIR IRM SPM TPSM/CSM)
  • Partner with module owners and business stakeholders to assist the BAs with capturing requirements prioritize the backlog and translate business needs into platform solutions
  • Drive automation and AI-powered improvements using Flow Designer orchestration and Now Assist to eliminate manual toil and accelerate service delivery
  • Support IRM and SIR risk and compliance workflows that meet audit and security requirements and ensure HAM/SAM data integrity for accurate license reconciliation and audit readiness

  Collaborate and communicate

  • Serve as the escalation point for platform incidents stakeholder concerns and cross-functional delivery decisions
  • Report on platform health sprint velocity and module adoption to the Senior Director Business Systems and technology leadership
  • Champion AI adoption evaluate and deploy Now Assist agentic workflows and Predictive Intelligence where they create real gains and bring forward-looking recommendations to leadership

Were looking for someone with

• Required

  • 6 years of ServiceNow platform experience including 2 years managing or leading a team with a track record of coaching and developing engineers
  • Deep hands-on experience across ITSM CSM and ITOM
  • Proven CMDB governance experience youve built or significantly matured a CMDB not just maintained one
  • CSDM experience you understand the framework and can apply it as a standard across module deployments
  • Strong stakeholder management comfortable translating technical constraints into business language and back
  • Hands-on experience running Agile/Scrum delivery (sprint ceremonies backlog management iterative releases)
  • ServiceNow Certified System Administrator (CSA)
  • Excellent communication skills
  • Thorough organized and meticulous work methodology

  Strongly preferred

  • Working knowledge of three or more additional modules: HAM SAM VR SIR IRM SPM TPSM or CSM
  • TPSM or CSM implementation experience prior ownership of a CSM/TPSM deployment is a strong differentiator for our active program
  • Proficiency in Flow Designer Business Rules UI Policies Integration Hub and ServiceNow scripting (JavaScript/GlideScript)
  • Experience managing Discovery Service Mapping and MID Servers in enterprise environments
  • Familiarity with Automated Test Framework (ATF) Performance Analytics and ServiceNow reporting
  • CIS certification(s) in one or more of ITSM ITOM Data Foundations HAM SAM SIR IRM or SPM; ITIL v4 Foundation

  Nice to have

  • Hands-on experience with the Tanium platform (endpoint management asset discovery vulnerability data) it accelerates your work as customer zero
  • Exposure to Now Assist agentic AI workflows Predictive Intelligence or generative AI within ServiceNow
  • Vulnerability Response (VR) experience in a SecOps context

About Tanium

On a mission. Together.

At Tanium we are stewards of a culture that emphasizes the importance of collaboration respect and our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world its imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years and we continue to be recognized worldwide as a great place to work.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

What youll get

The annual base salary range for this full-time position is $131000 to $201000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors including but not limited to location education skills training and experience.

In addition to an annual base salary team members will receive equity awards and a generous benefits package consisting of medical dental and vision plan family planning benefits health savings account flexible spending account transportation savings account 401(k) retirement savings plan with company match life accident and disability coverage business travel accident insurance employee assistance programs disability insurance and other well-being benefits.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age gender identity sexual orientation disability protected Veteran status or other legally protected categories. If you require a reasonable accommodation in searching for a job opening completing an application interviewing or completing any pre-employment testing or requirements please contact. For more information refer to the Know Your Rights poster which is available here - be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @ email addresses to communicate with you will have video interviews with you and will never ask you for money.

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