Manager Sales Services Process Optimization

The position is responsible for leading the Sales Services Process Optimization team and ensuring Sales Services processes are:

• Efficient and effective
• Consistent across the organization
• Properly implemented
• Aligned with company and departmental objectives

• Lead and manage a team of SSPO analysts specialists and coordinators.
• Oversee:
  • Process improvement initiatives
  • Budget preparation and financial forecasting
  • Production reporting and analysis
  • Testing and configuration of technology systems
  • Document management
  • Departmental communications and support activities
• Serve as the primary internal project management resource for Sales Services.
• Develop and execute implementation plans for projects and process changes.
• Partner with Sales Services leaders to resolve operational challenges and prioritize system enhancements and defect remediation.
• Collaborate across departments to improve cross-functional processes and support future business initiatives.
• Conduct performance coaching reviews goal setting professional development and workforce management activities.
• Use analytical and critical thinking skills to identify process issues and implement solutions.

• Strong project management experience
• Process improvement and analytical skills
• Leadership and team management experience
• Advanced Microsoft Office skills particularly Excel and PowerPoint
• Excellent communication skills
• Minimum of 2 years of relevant leadership experience listed in the posting

In practical terms this position functions as a process improvement project management and operational leadership role supporting Sales Services. It combines:

• People leadership
• Business process optimization
• Technology implementation/testing
• Reporting and analytics
• Cross-functional project management