Manager, Receivables Management Reporting & Analytics

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

The Manager Receivables Management Reporting & Analytics will lead the development delivery and evolution of operational reporting dashboards and performance analytics across Receivables Management. This role will help transform how the organization measures performance by creating timely accurate and actionable insights across Collections Cash Applications Payment Solutions Credit and broader Accounts Receivable operations.

This is a hands-on analytics and reporting role for someone who enjoys turning complex and fragmented data into meaningful business insights. The ideal candidate combines strong business intelligence and reporting capabilities with an understanding of Receivables or related finance operations.

You will partner closely with Receivables and Finance leadership to strengthen KPI visibility improve data integrity automate manual reporting and build scalable dashboards that enable better operational decision-making.

Own the development and delivery of daily weekly and monthly Receivables reports scorecards dashboards and performance analytics.

Build reporting that provides greater visibility into individual and team performance enabling leaders to identify trends opportunities and performance gaps.

Monitor and analyze key Receivables metrics such as aging delinquency DSO CEI write-offs disputes unapplied cash collections performance and related operational KPIs.

Translate complex operational data into clear actionable insights for Finance and Receivables leadership.

Respond to ad hoc reporting and analytical needs while identifying opportunities to create scalable repeatable solutions.

Develop and enhance dashboards and data visualizations using Tableau Power BI or comparable BI platforms.

Partner with stakeholders to understand business needs and independently translate those needs into effective reporting and analytics solutions.

Bring forward new ideas for dashboards scorecards KPIs and analytical approaches that improve how Receivables performance is measured and managed.

Leverage modern analytics automation and AI-enabled tools where appropriate to improve reporting efficiency and insight generation.

Help transition existing spreadsheet-based and manual reporting into scalable automated reporting solutions.

Validate data across multiple systems and sources to ensure reporting is accurate reliable and aligned with business expectations.

Investigate anomalies and outliers identify root causes and determine whether reported results accurately reflect Receivables performance.

Standardize KPI definitions reporting methodologies and business rules across operational reporting.

Maintain reporting documentation controls and procedures to support consistency and auditability.

Partner with Finance systems and business teams to address data quality integration and reporting gaps.

Partner closely with Collections Cash Applications Payment Solutions Credit Finance and other stakeholders to understand reporting and analytical needs.

Collaborate with Financial Reporting and Finance leadership to ensure operational reporting supports broader financial and strategic objectives.

Support month-end quarter-end leadership reviews and other reporting needs as required.

Serve as a trusted analytics partner who can challenge assumptions ask the right questions and proactively recommend solutions.

Bachelors degree in Finance Accounting Business Analytics or a related field.

7 years of experience in business intelligence financial or operational reporting analytics Receivables Management Accounts Receivable or a related field.

Strong experience developing dashboards scorecards reports and analytics used to support business decision-making.

Hands-on experience with a business intelligence or visualization platform such as Tableau Power BI or a comparable tool.

Advanced analytical and Excel skills with the ability to work with complex data from multiple sources.

Demonstrated ability to evaluate data quality identify anomalies investigate discrepancies and ensure reporting accuracy.

Ability to independently translate business needs into reporting and analytics solutions without requiring highly prescriptive direction.

Strong stakeholder management and communication skills with the ability to translate data into clear business insights.

Experience with Accounts Receivable Receivables Management Collections Cash Applications Credit Order-to-Cash or related finance operations.

Understanding of Receivables metrics such as DSO CEI aging delinquency disputes write-offs and unapplied cash.

Experience with Tableau and data platforms such as Snowflake.

Experience working with data across ERP CRM collections and finance systems.

Experience with Salesforce Esker SAP Oracle Workday or comparable enterprise platforms.

Experience automating reporting processes and transitioning manual or spreadsheet-based reporting into scalable BI solutions.

Experience using AI or emerging analytics technologies to improve reporting analysis or workflow efficiency.

Experience within SaaS technology or another complex enterprise environment.

MBA CPA or relevant advanced degree/certification.

You are naturally curious and question whether the data tells the full and accurate story.

You can recognize when a number or trend does not look right and know how to investigate why.

You are comfortable taking an ambiguous business need asking thoughtful questions and turning it into a practical analytics solution.

You are proactive and bring recommendations rather than waiting for detailed instructions.

You balance strong technical capabilities with an understanding of how reporting affects operational decisions.

You enjoy building and improving processes rather than simply maintaining existing reports.

You can collaborate across Finance Operations and technology teams and influence stakeholders without direct authority.

Improved visibility into individual and team Receivables performance.

Timely accurate and trusted operational reporting and scorecards.

Stronger data quality and confidence in reported metrics.

Increased use of dashboards and automated reporting.

Reduced manual reporting effort and greater reporting scalability.

Consistent KPI definitions and stronger reporting governance.

Actionable insights that help leaders identify performance gaps operational risks and improvement opportunities.

Proactive recommendations that continue to evolve how the Receivables organization uses data to make decisions.

This role is based in the United States with flexibility to consider candidates across U.S. markets. The priority is identifying the candidate with the strongest combination of reporting BI analytical and relevant Receivables experience.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical Dental and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.