Manager Production Operations & Site Reliability Engineering

Manager Production Operations & Site Reliability Engineering

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse talented people to join Alcon. As a Principal Engineer you will provide technical leadership for the reliability availability security and continuous improvement of Alcons Digital Health Cloud platform supporting Software as a Medical Device (SaMD) and customer-facing digital health applications.

This role serves as the senior technical authority for production operations and Site Reliability Engineering (SRE) driving platform reliability observability automation incident management release governance and cloud optimization. Partnering across Product Engineering Architecture Security Infrastructure and Operations the Principal Engineer enables resilient compliant and scalable healthcare platforms with predictable high-quality software this role a typical day will include:

Production Operations & Reliability

• Lead steady-state operations for cloud-based healthcare platforms ensuring high availability reliability and performance.
• Establish and continuously improve operational standards SLIs/SLOs readiness reviews and service excellence practices.
• Drive platform resilience capacity planning disaster recovery and governance through Alcons Steady State Operations Framework (SSOF).

Release & Deployment Governance

• Lead production readiness reviews ensuring applications meet operational security monitoring compliance and supportability requirements.
• Govern the Road to Production process across Validation Staging and Production environments validating deployment readiness infrastructure qualification rollback plans and acceptance criteria.
• Partner with Engineering and DevOps teams to improve release quality deployment reliability and change success through standardized governance and automation.

Site Reliability Engineering (SRE)

• Champion SRE best practices leveraging automation and self-healing capabilities to reduce operational toil.
• Improve service reliability and customer experience by reducing MTTD and MTTR and increasing deployment success rates.
• Lead incident investigations root cause analyses and long-term corrective actions for critical production events.

Cloud Platform Operations

• Provide technical leadership across AWS platforms including EKS EC2 RDS S3 ElastiCache AWS MQ Route53 and Kubernetes/Istio.
• Optimize cloud infrastructure for scalability resilience security performance and cost efficiency.

Observability & Automation

• Define enterprise observability strategies using Datadog CloudWatch distributed tracing synthetic monitoring centralized logging and executive dashboards.
• Lead automation initiatives across deployments monitoring health validation incident response and operational workflows.

Security & Compliance

• Ensure compliance with HIPAA GDPR FDA and enterprise cybersecurity standards.
• Partner with Security teams to strengthen cloud security architecture identity management network segmentation and operational controls.

Technical Leadership

• Serve as the senior escalation point for major incidents production events and Hypercare operations.
• Mentor engineering teams on operational excellence production engineering and SRE best practices.
• Influence platform and architectural decisions that enhance operability maintainability resilience and long-term service reliability.
• Collaborate across Engineering Architecture Infrastructure Security and Global Operations to advance platform stability and operational maturity.

WHAT YOULL BRING TO ALCON:

Bachelors Degree or Equivalent years of directly related experience (or high school 13 yrs; Assoc.9 yrs; M.S.2 yrs; PhD0 yrs)

The ability to fluently read write understand and communicate in English

5 Years of Relevant Experience

PREFERRED QUALIFICATIONS:

• Bachelors Degree in degree in Computer Science Engineering or related field (Masters preferred)
• Experience in Production Operations Site Reliability Engineering Platform Engineering or Cloud Operations
• Experience supporting regulated healthcare or medical device platforms
• AWS Solutions Architect or DevOps Professional certification
• Kubernetes (CKA/CKS) certification
• Experience with healthcare interoperability standards (HL7 FHIR DICOM)
• Experience implementing Site Reliability Engineering practices within large-scale cloud environments
• AWS (EKS EC2 RDS S3 Route53 IAM Load Balancers CloudWatch)
• Kubernetes Istio Docker
• Datadog APM logging distributed tracing synthetic monitoring
• CI/CD Infrastructure as Code automation
• HIPAA GDPR FDA compliance
• Strong understanding of cloud networking security and high-availability architectures

HOW YOU CAN THRIVE AT ALCON:

• Benefit from working in a highly collaborative environment.
• Join Alcons mission to provide top-tier innovative products to enhance sight enhance lives and grow your career.
• Alcon provides robust benefits package including health life retirement PTO and much more!

Alcon Careers

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Compensation and Benefits

Alcons Total Rewards programs are designed to align incentives with business objectives support our values and deliver longterm value. Our compensation approach includes a combination of fixed and variable pay with shortterm and longterm incentive opportunities for eligible roles. Our benefits offerings are designed to support associates and their families across key life events including programs that promote health and wellbeing provide financial security and support retirement planning.

The salary range posted represents the anticipated hiring range for this role. Actual compensation may vary based on factors such as experience skills location and internal equity and may fall outside the posted range.

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.