Manager, Product Implementation & Process Management

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The Special Supplemental Benefits team is seeking a Manager Product Implementation & Operations to support the successful implementation and ongoing operation of Medicare supplemental benefit programs. This role is responsible for coordinating implementation activities supporting operational readiness and contributing to operational process improvement efforts across the organization.

The Manager will partner closely with operational business and vendor partners to ensure benefit programs are implemented effectively and operational issues are resolved timely and accurately. This position requires strong organizational skills attention to detail analytical thinking and the ability to manage multiple priorities in a fast-paced environment.

• Support the implementation of Medicare supplemental benefit initiatives and product enhancements.
• Coordinate implementation activities and monitor project milestones to ensure successful delivery.
• Partner with business operations technology compliance and vendor teams to gather requirements and support implementation planning.
• Identify risks dependencies and operational impacts associated with product process and program changes escalating concerns as appropriate.
• Support operational readiness activities testing coordination and implementation validation efforts.
• Research document and resolve operational issues related to benefit administration and program execution.
• Develop maintain and enhance operational procedures workflows and process controls.
• Identify process gaps and recommend solutions to improve efficiency accuracy and member experience.
• Support quality reviews benefit audits bid activities and other operational initiatives.
• Analyze operational data and reporting to identify trends issues and improvement opportunities.
• Assist in the implementation of process improvements and operational best practices.
• Maintain accurate documentation to support compliance reviews audits and business requirements.
• Ensure benefit administration activities comply with established policies procedures and regulatory requirements.
• Build and maintain strong partnerships across business operational and vendor teams.
• Participate in cross-functional meetings and contribute to implementation and operational initiatives.
• Provide operational support share knowledge and foster a collaborative team environment.
• Demonstrate accountability ownership and a commitment to delivering high-quality results.

• Location: Must be able to work a hybrid work schedule; this includes work from home and in-office.
• 2-3 years of experience supporting project implementations business requirements development reporting and operational process documentation.
• Experience working within Medicare Advantage supplemental benefits or a related healthcare environment.
• Strong organizational analytical problem-solving and critical-thinking skills.
• Ability to manage multiple priorities and competing deadlines in a fast-paced environment.
• Strong verbal and written communication skills.
• Demonstrated ability to collaborate effectively across cross-functional teams while working independently when needed.
• Proficiency in Microsoft Office applications including Excel Word Outlook PowerPoint and Teams.

• Experience supporting Special Supplemental Benefits for the Chronically Ill (SSBCI) Uniform Flexibility (UF) or other Medicare supplemental benefit programs.
• Working knowledge of Medicare regulations CMS guidance and benefit administration processes.
• Experience collaborating with or supporting vendor management and external partner relationships.

• Bachelors degree preferred or equivalent combination of education and relevant work experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.