Manager, Operations

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The Operations Manager is responsible for planning overseeing and directing operational activities within a defined section and/or multiple clinical disciplines of The Emory Clinic (TEC). This role manages human financial and material resources to ensure the delivery of high-quality cost-effective and responsive healthcare services.

In partnership with the Clinical Administrator the Operations Administrator leads initiatives designed to improve operational efficiency enhance patient satisfaction and support sustainable healthcare solutions. This role also oversees section business operations financial systems patient access standards and revenue cycle performance.

• Plan direct and oversee operational activities for assigned clinic sections and/or multiple clinical disciplines.

• Manage human financial and material resources to ensure effective and efficient healthcare service delivery.

• Evaluate section operations to ensure alignment with patient care standards and organizational financial requirements.

• Partner with the Clinical Administrator to implement operational improvements and ensure high levels of patient satisfaction.

• Consult with physicians and physician leaders at each practice site to coordinate the timely resolution of operational issues.

• Serve as a liaison with Emory Healthcare corporate functions and other operating units including Emory Hospitals to ensure coordinated service delivery across the system.

• Develop and manage annual operating and capital budgets for the assigned section.

• Present budget proposals and financial updates to TEC Executive Administration.

• Monitor revenue and expense performance against budget and provide variance analysis to the Clinical Administrator and Division Chief/Medical Director.

• Prepare financial projections and feasibility analyses to support operational planning and ensure compliance with internal audit standards.

• Manage costs and budgets across multiple clinic locations and/or specialties.

• Prepare and distribute financial analyses reports and projections for leadership faculty physicians and administrative staff.

• Monitor revenue cycle activities including coding charge submission charge lag reduction and charge entry accuracy.

• Ensure compliance with TEC Patient Financial Services standards and policies.

• Oversee physician profit and loss analyses productivity reporting and compensation metrics in collaboration with the Section Head.

• Support revenue optimization initiatives and operational improvements that enhance financial performance.

• Collaborate with section leadership to establish short-term and long-term performance targets and financial goals.

• Develop and implement methods to evaluate the financial and operational impact of programs and initiatives.

• Assist with data analysis reporting and presentation of operational and financial findings.

• Support the development and expansion of service lines across the Emory Healthcare continuum.

• Mentor and support professional growth opportunities for staff members.

• Assess training needs and implement staff development programs.

• Provide orientation and training for faculty and staff on operational processes billing systems and medical record documentation.

• Ensure staff compliance with organizational policies and operational standards.

• Communicate financial and operational information effectively to faculty physicians staff and TEC leadership.

• Foster collaboration between clinical teams operational leadership and administrative departments.

• Support coordination between TEC and Emory Hospital services to enhance care delivery and operational alignment.

• Work with leadership to develop a professional development plan.

• Participate in continuing education professional organizations and industry activities to maintain knowledge of healthcare management trends and best practices.

Bachelors degree in Business Administration Finance Healthcare Administration or a related field required.
Masters degree preferred.

• With a Bachelors degree: Minimum of seven (7) years of healthcare-related experience preferably in an ambulatory setting.

• With a Masters degree: Minimum of five (5) years of healthcare-related experience preferably in an ambulatory setting.

Minimum of three (3) years of supervisory or management experience required.

PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally) negligible 34-66% of the workday (frequently) negligible 67-100% of the workday (constantly). Lifting 10 lbs max carrying of small articles such as dockets ledgers files small tools occasional standing & walking frequent sitting close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste. chemicals/gases/fumes/vapors communicable diseases electrical shock floor surfaces hot/cold temperatures indoor/outdoor conditions latex lighting patient care/handling injuries radiation shift work travel may be required use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.