Manager on Duty

• Welcome families and provide outstanding customer service
• Answer questions and help resolve parent concerns
• Supervise and support swim instructors and deck staff
• Coach employees and provide feedback in the moment
• Make sure lessons are running smoothly and on time
• Help manage call-offs and unexpected staffing issues
• Assist families with questions about classes levels and swimmer progress
• Monitor the pool deck and overall customer experience
• Complete required facility water temperature and water chemistry checks
• Respond calmly and appropriately when problems arise
• Communicate important issues and follow-up needs to our leadership team
• Make sure our Delafield location is organized professional welcoming and FUN

• Genuinely enjoys working with people
• Is comfortable talking with parents and families
• Can handle a frustrated customer without becoming flustered
• Is confident leading and coaching younger employees
• Notices problems and takes initiative to solve them
• Is dependable and understands that our families and staff are counting on them
• Can stay organized while several things are happening at once
• Knows when to make a decision and when something needs to be escalated
• Brings positive energy to the workplace

Working at British Swim School is more than just a job; its a chance to create a lasting impact that could change a childs life.

As part of the British Swim School Team you play a role in your local community empowering others and sharing your passion. Its a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. Its helpful if you have experience with children or in a child-focused job but its not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team even if youre not in the pool. These are the people committed to providing the best service in the these roles you might talk to parents on the phone or by the pool. Wherever you are the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the Survival of the Littlest.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to British Swim School Corporate.