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Manager, Network Operations & UC Services
Job Location:
Job Location:
Boston, NH - USA
Hourly Salary:
USD 69 - 85
Hourly Salary:
Posted:
8 September 2026 (10 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Manager Network Operations & UC Services
Job Location: Boston MA (Onsite)
Job Duration: 6 Months
Hours: 35 Hours per week
Job Description:
The Manager Network Operations & UC Engineering Services is a critical high-impact player-coach leadership role responsible for steering Clients enterprise communications and edge networking infrastructure through a transformative period.
Strategic Leadership & Organizational Evolution
Strategic Partnership
Core Technical Responsibilities
Unified Communications & Applications
Enterprise Network Engineering & Infrastructure
Requirements
Education
Preferred Qualifications
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identify national origin veteran or disability status.
Job Location: Boston MA (Onsite)
Job Duration: 6 Months
Hours: 35 Hours per week
Job Description:
The Manager Network Operations & UC Engineering Services is a critical high-impact player-coach leadership role responsible for steering Clients enterprise communications and edge networking infrastructure through a transformative period.
- Serve as a key strategic partner and right hand to the Director of Network Services.
- Provide hands-on technical oversight and mentorship for the Voice Services team following a major transition to a modern Unified Communications (UC) platform.
- Lead the strategic convergence of the Voice Services and Network Operations teams into a unified network and communications engineering organization.
- Foster organizational change skill development technology integration and operational excellence.
Strategic Leadership & Organizational Evolution
Strategic Partnership
- Partner closely with the Director of Network Services to shape:
- Long-term vision
- Operational roadmaps
- Architectural standards
- Support unified communications and network infrastructure initiatives.
- Lead the integration of the Voice Services and Network Operations teams.
- Build a unified engineering organization.
- Foster:
- Collaboration
- Cross-training
- Continuous improvement
- Manage mentor and develop individual contributors across voice and networking disciplines.
- Create professional growth plans to:
- Cross-skill voice engineers in modern edge networking.
- Cross-skill network engineers in VoIP/SIP architectures.
- Establish standard operating procedures (SOPs).
- Define incident management escalation protocols.
- Develop performance metrics.
- Ensure high availability and service delivery across all campus locations.
Core Technical Responsibilities
Unified Communications & Applications
- Provide technical oversight for enterprise communications architecture supporting:
- 6000 endpoints
- 120 emergency response systems
- High-volume call centers
- Multiple premises
- Direct engineering and maintenance of:
- Cisco UCS
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity
- Cisco CUBE Gateways
- WebEx Calling/Hybrid
- Cisco Endpoints
- Analog Gateways
- Manage:
- Inbound SIP trunking
- Outbound SIP trunking
- Carrier relationships
- Call routing topologies
- Oversee:
- T-Metrics call center platforms
- NICE public safety call recording
- Bandwidth Technology E911 compliance platforms
- Ensure integration with:
- Microsoft AD/LDAP
- Shibboleth
- Duo Security
Enterprise Network Engineering & Infrastructure
- Oversee operation maintenance and expansion of Clients edge network across:
- 400 network rooms
- 5 premises
- Provide technical direction for:
- 800 Extreme Networks devices
- 4300 Aruba Wireless Access Points
- Lead:
- Network topology planning
- Hardware lifecycle management
- Provisioning standards
- Edge-to-core connectivity strategies
- Partner with network architecture teams to optimize:
- Routing
- VLAN configurations
- Quality of Service (QoS)
- Voice and video traffic performance
- Security segmentation across wired and wireless environments
Requirements
Education
- Bachelors degree in:
- Computer Science
- Information Technology Systems
- Related discipline
- 8-10 years of progressive experience in:
- Network Engineering
- Unified Communications Engineering
- Minimum 5 years in:
- Management
- Team Lead
- Senior Supervisory role
- Demonstrated success leading technical teams through:
- Organizational change
- Team mergers
- Infrastructure modernization initiatives
- Expert-level knowledge of:
- Cisco Unified Communications Manager (CUCM)
- Cisco WebEx
- Cisco CUBE
- SIP Architecture
- Complex VoIP environments
- Strong hands-on experience with:
- Enterprise edge/access networking
- Hardware provisioning
- Routing and switching
- Quality of Service (QoS)
- Wireless infrastructure
- Exceptional:
- Interpersonal skills
- Strategic thinking
- Leadership capabilities
- Proven record as:
- Mentor
- Collaborative leader
Preferred Qualifications
- Experience in:
- Higher education environments
- Large enterprise environments
- Multi-campus network topologies
- Knowledge of compliance standards:
- Karis Law
- RAY BAUMS Act (E911)
- Hands-on experience or certifications with:
- Extreme Networks hardware
- ExtremeCloud IQ (XIQ)
- Extreme Fabric
- Practical knowledge of:
- Aruba Networks enterprise wireless deployments
- Experience managing:
- T-Metrics contact center platforms
- Public safety infrastructure
- Familiarity with:
- Oracle APEX
- Database/application platforms
- Custom administrative integrations
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identify national origin veteran or disability status.
Required Experience:
Manager
