Manager, National Account Coordinators

At EquipmentShare were not just filling a role were assembling the best team on the planet to build something thats never been built before. Were on a mission to transform an industry thats been stuck in the past by empowering contractors and communities through innovative technology real-time support and a team that truly cares.

Were hiring a remote Manager National Account Coordinators at our rental facility in Dallas TX and were looking for someone whos ready to grow with us bring energy and drive to their work and help us build the future of construction.

Salary range: $/yr. Factors including past experience and location may affect final compensation rate.

Preference will be given to candidates with previous management experience.

• Lead mentor and manage the daily performance of the National Account Coordinator team.

• Develop implement and refine processes to improve the efficiency and effectiveness of the coordinator team.

• Set performance goals conduct regular performance evaluations and provide ongoing coaching and development.

• Serve as the primary escalation point for complex customer issues ensuring timely and satisfactory resolution.

• Oversee the end-to-end coordination of rental orders including logistics billing and off-rents for national customers.

• Collaborate with National Account Managers to ensure a cohesive and supportive approach to managing customer relationships.

• Train coordinators on company software best practices and national account procedures.

• Monitor and analyze team KPIs such as response time order accuracy and customer satisfaction to drive continuous improvement.

• Prepare and present reports on team productivity and national account support activities to leadership.

• Ensure accurate and timely data entry and maintenance of customer information in the CRM system.

• Assist in the onboarding process for new national account customers.

• Foster a customer-centric collaborative and positive team environment.

• Manage team scheduling to ensure adequate coverage and support for all national accounts.

Because we do things differently and we think youll feel it from day one. Were a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesnt just run our business it also makes your job easier safer and more connected. Whether youre behind the wheel under the hood leading a branch or closing deals tech supports you and you drive us forward.

Were a team of problem-solvers go-getters and builders. And were looking for teammates who take pride in doing meaningful work and want to be part of building something special.

• Competitive compensation
  
  
• Full medical dental and vision coverage for full-time employees
  
  
• Generous PTO paid holidays
  
  
• 401(k) company match
  
  
• Tool and boot reimbursements (role dependent)
  
  
• Gym membership stipend wellness programs (earn PTO and prizes!)
  
  
• Company events food truck nights and monthly team dinners
  
  
• 16 hours of paid volunteer time per year give back to the community you call home
  
  
• Career advancement leadership training and professional development opportunities

You want to be part of a team thats not just changing an industry for the sake of change were transforming it to make it safer more secure and more productive. You bring grit heart and humility to your work and youre excited about the opportunity to grow within a fast-paced mission-driven environment.

Were looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy effort and optimism every day

• Strong leadership coaching and team-building skills.

• Exceptional organizational skills and a high degree of attention to detail.

• Excellent interpersonal and customer service skills.

• Proven ability to solve problems and handle high-pressure situations effectively.

• Strong written and verbal communication skills.

• Proficiency in CRM software and the Microsoft Office Suite.

• Ability to analyze data and make data-driven decisions.

• In-depth knowledge of the equipment rental industry is highly preferred.

At EquipmentShare we believe the best solutions come from a team that reflects the world around us. Our initiative A Workplace For All is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting developing and retaining great people from all walks of life.

We value different backgrounds talents and perspectives. We want you to feel like you belong here because you do.

EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or status as a protected veteran.

Employment is contingent on passing a background check. Additionally some roles require passing a drug test depending on the job responsibilities.